Bill Miller BBQ — Restaurant in San Antonio

Where to start with this train wreck?

Turns out the "vegetable beef" soup cones with rice UNLESS YOU SPECIFICALLY REQUEST "NO RICE".

And the employers will not mention that.

It was very very quiet when I walked in - only one occupied table. A quiet restaurant at 10:30am on a Sunday is a major red flag.

No one was at the counter and it was several minutes before someone came to the front. (Where was the manager?)

The person who finally came to take my order appeared to be high school age, and she acted like she was resentful at having to work on a Sunday morning. She rested her forearm against the counter and leaned on it as though she was having trouble standing without assistance, although she had no trouble walking unassisted.

I placed my order. which included a quart of their highly touted vegetable beef soup, then went to wait for my eat in order as well as the soup.

Checked my receipt and noticed "rice" listed under the soup, even though I had not requested it and it was not listed as one of the ingredients anywhere.

So went up to the counter and asked why rice had been added to my soup.

The checker told me rice was added unless a customer specifically asked for no rice. I asked why she hadn't told me rice was an ingredient since it is not listed anywhere.

She started glaring (yes - glaring) at me, so I asked for the manager.

The manager turned out to be a very young make who seemed to be afraid of the checker. (she was quite overbearing and acting as though SHE ran the store.

I pointed to the security camera over their heads and asked the manager how long security footage was kept. The checker's eyes got wide and the manager looked nervous, which is not a normal reaction from people who have been doing an honest day's work.

He said he did not know how long it was kept, so I said I would be calling corporate to get that answer.

It is no use bringing issues to a manager when that manager is part of the problem.

Again - seeing an almost empty dining room at 10:30 on a Sunday morning is a major red flag. I should have simply left and picked another of the many nearby restaurants.

PS - Check the ticket. The checker does not know how to spell "Douglas". Nor did she ask how...

This place ALWAYS gets my order wrong! You can ask for lean brisket and even read it on your receipt, but 9 out of 10 times you will get punked. (when the screen worked, you could see it on the SCREEN!) The only thing they don't mess up is the tea! Constant complaints to the store and to the corporate, and nada has changed. It really SUCKS that they are the closest one by where I live because I literally have to go 3 times the distance out of my way to get the order to be CORRECT. How sad is it, I have to go ALL the way to another Bill Miller to get a mere taco with what I ask for. I suggest going to the location off of McCullough because they actually get the orders right the first time. I will just put it simply as this: you don't want to gamble with your food on whether you get what you ask for, check your food before you leave! This completely goes against the purpose of a drive thru! Otherwise be ready for something to be wrong, subpar or messed up (I've had a bean and cheese that had 90% of the beans on the foil, I don't know how that even happens!). My family and I even went one time and they just threw the rolls in that paper bag, no cover, nothing! Just rolling around like it was a ketchup packet. How lazy is that! The staff is nice (for the most part), and the atmosphere is okay (this based on eating inside) but the managers rarely seem to care that you HAVE to get off, spend time in line and explain to them (while you show them your receipt) that the food is not what you asked for. Most often, they don't seem to care, you had to drive back home, because you didn't check your order from leaving the drive-thru. Again, getting TEA is not too difficult, and they do have some decent tea. But the brisket is always off, where you get gobs of gristle when you ask for lean. Maybe one day... one day they will get it right. I've been telling myself this for over 5 years already! Come on Bill Miller, get it together! Welp, guess I better write corporate again, for the same issue they SAY will improve. *Update - I actually went today and asked for Extra Lean meat and the pic is the taco that I received. Tons of gristle and not...

Bill Miller's store #4 Management has change for the worst. No matter how up the ladder goes in Corp.to speak about issues concerning a store no action is taken? But one thing about holding such a position whether you work the fry station or drive thru is the responsibility of the position that is required of the employee working it. That goes in any position an individual is capable and suitable for that position they hold. I know customers are not always right but in this case is a different kind of complaint? Why did the employee who answered the phone say one thing. Employee working the register tells customer they have an open menu and there is a wait for fry chicken. When I made a phone order there is no fried chicken no buns for chop sandwiches,so when instead order the brisket family. By the way no complimentary bread as well. We happen to get their 10 minutes after we made the order by phone. When we walk in to hear about the open menu. We ask to speak a manager about the issue we over heard? Manager must of been to busy to address the issue at hand? When in fact their where two cars on drive thru. Lobby only had the two customers who walk in before us and ask if they had a open menu and okay if they dine-in. Employee working register answer yes to both questions. Imagine what was going through our minds at that very moment? When management was to busy and the phone order we place and there was a waiting period for the food that we had no privilege to order? Discriminated to an extend of the importance of severing a customer. We have to go beyond speaking to management the next day. Beyond area management no call back. In fact that call in not coming t all? We are not asking for special treatment but only to be treated fairly. We are not concerned about getting free food neither. If it was so, would of get what they forgot the last time we gone through there. Clearly my relationship with Bill Miller's will no longer be. Take my business elsewhere. Word of advice, if it weren't for the customers spending money at your establishment. Then how would you...