Bush's Chicken — Restaurant in Castroville

It was Christmas Eve at 4PM when we walked in and were greeted right away by a very polite young lady. We gave our order and went to get our drinks. We took a seat at one of the many tables and it was a little dirty but my wife wiped it of no biggie.

The same young lady then brought us our food and politely asked if we needed anything and my wife asked for hot sauce, she hurried away and came back with a handful of hot sauce! Looking at the chicken I was worried cause it was a light color but when we took our first bite my tenders were juicy and crispy! I asked my wife and she said her drum was juicy and crispy as well! I also ordered fries which were crispy and soft in the center! My wife got some mashed taters which weren't great it was like like a block of potato but with the gravy she tore them up!

we also ordered some corn bites and they were crispy and tasty, and I got a apple pie, which was awesome!

It was my wife's first time and she was pleasantly surprised and quite happy with her meal although she'd probably skip the taters again!

We'll def be back when we are in the mood for some fried chicken!

BTW the gravy...

On 09/04/2023 I arrived at the 935 Old US Hwy 90 E, Castroville, TX 78009 location. As a regular Bush chicken customer, I've always order a 15 piece mix with drum sticks and wings only however; this location had taken my order and walked inside to prepare my order. After waiting 10 minutes, the young lady who had taken my order returned with no order and informed me that bushs chicken doesn't accommodate special order requests and that I would have to just accept whats included with the 15 piece mix.

I laughed and said I will take my business elsewhere.

I then arrived at the 8831 Potranco Rd, San Antonio, TX 78251 location and asked them if they accommodate special requests for a 15 piece mix with only legs and wings. Not only did they go above and beyond for providing me with my requested order but apologized on behalf on my negative experience and provided me with a special drum stick and wing combo.

I have always eaten at bush chicken and have never heard of this. The Castroville location gave me a bad taste and I would never return to this location. Take your money...

Did not enter the restaurant so can't make a comment on that environment and didn't taste the food so can't evaluate that either. However, going through the drive through, I can't help but feel like I'm being scammed so I suppose this review is aimed more at corporate big wigs who for some (perhaps cunning ploy) reason don't list prices at drive through or on website. I ordered a ten piece w/ two sides. Prices aren't listed for any items on wall-posted menu so I asked person taking my order the cost. He did not know & couldn't tell me. I assumed that it would be comparable to other fast food chicken joints and just placed the order. SURPRISE! Wait person returned with order when I am then informed that it would be $41 and some change, roughly $15+/- more than most other places. I refused the order promptly. What's the big secret and why isn't information about prices up front plain & clear? I wonder how many (non regular) customers who have no idea what their purchase will cost until the bag of goods is placed at...