Lonestar Comfort Services — Local services in Castroville

I cannot say enough good things about level of service Lonestar Comfort Services provides. Below is an account of my second interaction with this company and both times, I have been in awe of their attention to detail.

My first point of contact at the company is Rita, who schedules the services and sets up reminder messages for the appointment. On the day of the appointment, I received a picture and background of Billy, the AC specialist, which provides a level of security for both parties. When Billy arrived, I immediately felt at ease knowing who I was meeting. When I opened the door, he was standing an appropriate distance from the door and introduced himself and waited at that distance for me to initiate contact (handshake) and invite him in. Once here, he explained his process, put on little booties to protect the floors, and started working. Once finished, he provided a full report on the findings, and a few options that I may be interested in the future (in a non-hustled manner). He also took the time to look at an issue for me in our garage area, providing a quote for that work as well as the other items previously discussed within an hour of the service.

It isn’t often that I can say a business goes above and beyond, but Lonestar Comfort Services absolutely does. I really appreciate their business model and the care provided by both Rita & Billy during every interaction. I also love supporting a local...

Brandon from Lonestar Comfort Services was recommended to us by my sister, and he absolutely did not disappoint! We appreciated his extensive knowledge and willingness to take the time to explain how our unit works and the actions he took. Brandon provided us with a diagnostic and potential solutions that varied in price range and focused on what we felt comfortable with doing. He gave us his recommendations and advised us without pushing the higher priced solutions. Essentially, Brandon presented us with the knowledge we needed to make an informed decision that worked within our budget. His customer service has been beyond stellar, and he’s checked in with us to ensure everything has been running smoothly and to see if we have any questions, which highlights the accountability he has for the work he does. We were very comfortable speaking with him and having him in and around our home as he conducted the tests/checks he needed. Brandon also sent our invoice, pictures of our A/C unit, and the work he’d done very quickly which was also appreciated. The membership offered is a great deal and it sets us at ease knowing there will be two routine checks a year so any issues can potentially be identified before they become a major, expensive problem. Brandon is a great reflection on the company and we look forward to continuing to...

When I initially contacted Lonestar Comfort Services, I initially spoke with Ms. Rita and she is an absolute sweetheart. She sent Keith out to the house and he was very professional and very knowledgeable about the products and services. With every visit I was sent a text with the technician’s bio, name and picture.

Then on install day Richard and Roland (brothers) came to do the install. Richard and Roland were very professional and very cool. These guys were an outstanding team and worked their behinds off in the 100+ degree Texas heat. Air Conditioner units are not cheap and the Lonestar Comfort Services personnel provided my family and I with service and professionalism that makes spending this kind of money a lot easier.

There are plenty of great businesses out there, but I have to say Lonestar Comfort Services provide a level of customer service that I have not seen in a very long time. I definitely plan on being a Lonestar Comfort Services client for many years to come and I will definitely be recommending Lonestar CS to everyone I know looking for HVAC maintenance. I am so thankful I took the chance and decided to use Lonestar Comfort Services. These folks are...