Taco Bell — Restaurant in Cathedral City

Stopped by around 9:30 pm on 12 May after hauling my 17ft trailer from New Mexico. Their dining area was closed but the drive thru was still open. I knocked on the door because I didn't want to maneuver the trailer through the drive thru. A gentleman pointed to the drive thru, and I replied by pointing to my trailer. He came to open the door but he said I had to use the drive thru. I asked if he really wanted me to maneuver the trailer through there. He then made a call over the headset and replied that there's nothing he can do because the manager said I had to use the drive thru. He mentioned the manager is female and she said that McDonald's is open so I could go there. I would have been happy to order something to go but it was a hard no from the manager. So I did what any sensible person would do with a craving for Taco Bell. I dragged the trailer through the drive thru. I'm gonna get my Taco Bell, drive thru be damned!!

After clearing the 9ft clearance bar, I approached the intercom and a female voice came over. I proceeded to order my Steak Power Burrito then made a wide turn to go to the window. The night manager definitely was not expecting that. 😂

From the receipt, her name is Anita. If there was a different female manager on shift then please reply and let me know. Don't want to put on blast the wrong person. I have also attached a picture of my rig and the receipt from that eventful night.

Your...

We were very excited to have a location so close to us but the excitement was very short lived. I've been there 3 times and all three times there were serious issues. The first time I was charged for a burrito supreme and only got a bean burrito and upon going back was actually accused of buying it somewhere else and trying to get something else. Really? The second time I had to go back again because the $5 Challupa box Challupa only had stuff on one side and not much of that. The manager made it right but it should never have happened in the first place. The last time I walked in there nobody was up front, just an employee taking a break. After saying Hello a few times and getting no response from the back I decided to use the kiosk to order. The drive -thru was busy, so I know people were working. After about 10 minutes the employee taking a break walked to the register, asked if I placed the order and then walked it to the back. Other customers came in and we're also forced to use the kiosk as nobody, again, was up front. It took almost 20 minutes to get my order. They need to get their act together because as of now they...

I am giving them two stars because the people are usually really nice. The problem here is that more than half the time I order something like a chalupa, it is not cooked properly. When made right, the chalupa shell is deep fried so that it is warm and crispy, but usually here it's just cold and spongey. Today I ordered their new "cantina melt taco." It is supposed to be fried too, that is like the whole point of it. Instead it was just a stale and cold tortilla. The cheese was not melted. So I ended up getting a box of cold food because the fried chalupa and taco shell would have helped to keep the meat warm. We spent almost $20 for cold food. The chalupas are usually great when made right. That's why we bought 3 of them, but when they are cold and floppy they are not...