Panda Express — Restaurant in Catonsville

I have food handling concerns and safety concerns for the workers at this location.

When was the last time this location was Audited/Inspected?

My fiancee ordered mine and his food for me though the Panda Express App last night, my order was a plate (1 main & 2 sides) of my go-to: ‘Chow mein, Beijing beef and Honey Walnut Shrimp’ and he already had some food earlier so he wasn’t too hungry and decided to only get an ‘Al a Carte’ small container of his go-to: ‘Beijing Beef’ both orders for take-out (AKA carry-out/to-go). We’ve frequently ordered from this location without any problems, questions, or concerns until last night. I was a bit late coming to pick up my food (this location closes at 10:30PM (22:30), I arrived at 9:22PM (21:22) I go in to pick up my food and because of the time, the normally busy restaurant was quiet and, as expected, the staff was cleaning up and prepping for the next work day so I waited for someone to assist me when they could. In the forefront, however, I saw what concerned me: One of the staff members carrying chicken from the grill (or whatever they use to cook their chicken in/on) to the ‘hot plates’ where customers see the food being served from. The problem is that this staff member wasn’t wearing gloves while handling food, nor hair protection but had beautiful long hair, and carrying the chicken with nothing but tongs and a bare hand under the chicken to catch… drippings or if it fell?? What would she have done if it fell and no customers were there to witness it? I speak-translate-understand Spanish, as did the staff. The older woman that served me exclaimed to the staff member holding the chicken (because for a moment she didn’t know what to do) that it was okay and directed her to put the chicken where...

Update 6/10 customer service email was responsive and sent me a reward in my email. I potions was small specially the stuffed like fried rice or noodles.

03/5/24 Teriyaki chicken avail. Followed my request for chicken to be chopped not just sliced.

Update 3/19/2024 frequently running out of Teriyaki chicken. The teriyaki portions have since reduced. Unfortunate. The period at my consistentwith the portions, Siegal even running low on chicken. Disappointing!

Update 6/27/23 r store no longer across the survey behind the receipt after you fill it out and get a special code to present to the cashier to get a free entree with a 2 entree plate order. That's unfortunate. They seem to not know how to enter the code we receive in our email in the register and they have decided not to honor it instead!

Update 6/2/22 went in early this time. Food felt at the right temperature. The full buffet choices was available. There a bit of a line out the front door. 20 mins later, it was my turn to order. All in all ok. I have if course my files out survey code, got a free entree with my 2 item bigger plate.

The Manager Mr Hai was courteous and remembered me and even sent his regards to my Mom, which is a frequent patron. While dining I always fill out the survey and you will get a code for a free entree even the premium entree plus an extra $1.25 free. The service is quick even when there is 4 people or more in the line. The only thing I would like to see is better more...

Let me preface this review by saying my family and I have been eating at Panda Express for the last 15 years. We love their food, but unfortunately over the years we have seen the prices progressively go up while the portion sizes progressively decrease.

On top of that, at this Catonsville branch in particular, the ladies plating the food feel it necessary to fill the already small plates only about halfway. Now I'm not sure if they do this for just myself or every customer, because the tall handsome gentleman behind me had his plate filled to the brim. But apparently elderly south Asian women don't get the same treatment 🤷🏽‍♀️ I really hope the manager at this branch gets it together and tells the employees to do a better job and stop being so biased.

The cherry on top of all this was that my broccoli and beef entree literally had 4 pieces of beef (yes I counted), all of which were undercooked and nearly raw.

One final note: They used to have a free-entree promotion if you called the customer service number and left the branch you purchased at a review, this is no longer a thing as their phone number doesn't work, and their website barely operates...