Taco Bell — Restaurant in Cayce

I came into Taco Bell to place an order it was written down for my manager there was a line and it was lunch time I asked the cashier at the counter how much was it she said it was $9.73 I asked her again is that for everything she said yes she asked me if I wanted drinks with that I asked her did it come with it she said the combo it does she reached and had me one cup I said I'm placing two orders doesn't two cups come with that she looked at me but the look like she did not understand I said that's two orders doesn't it come with two cups she raised her voice and said that would be $19.18 I said for what 2 cups no you play some to water I said I told you at first it was two orders I stated that it was written down on the paper she replied you don't have to get an attitude trying to impress a black guy standing in the line I said now I just want to know for sure exactly how much is it because it first you said 973 now you telling me $19.18 exactly how much am I paying how much money do you need for everything you ain't got to get no attitude I said ma'am I don't have an attitude I just asked you a question I say only a fool don't ask questions and I ask plenty of questions how much money you need I hand her another $10 bill she never gave me another cup only one I walked back outside and I called my manager and I told her how she was acting at that moment I really got upset my manager suggested just ask for the corporate number because they all of them there a lot I went back inside to get my food I stood there for the longest and waited they brought me one box of food half open I asked for the corporate number to ain't got no corporate number I asked the black lady for the number that was fixing the food we ain't got no number with an attitude look on your receipt she had me another box of food she didn't even close the top of it lay the bag on the counter never put the food of either container into the bag I put the food in the bag said Thank you and walked out I did tell her only if food don't ask questions and I ask plenty of questions my manager and my supervisor stated when I came back that we would not be ordering food from there ever again they only placed it artist there because it was close we are a very well-known company that I work for we deal with thousands of customers and run of a day we do not treat customers that way we do not speak to them that way we greet them when they walk in he said thank you and have a nice day no matter what the weather may even be like when they leave our customers love us so much when they come in if they do not see one of us they are always asking where is the nice lady at today she's always here we make out of a customer's feel like welcome every time not just some of the time that's why I will customers...

While normally I return to a location that messes up my order this badly, in this case I will not. They will honestly never get my business again without major overhaul of their management and customer relations. Had I done my research I never would have come to this location to begin with, the reviews are horrifying and I honestly can see why. Aside from the picture of dirty tables floors and chairs that I had posted a few years ago(the last time I came here apparently), today while going through the drive thru, the manager decided she wanted to chime in while my passager and I were deciding what we wanted. I do acknowledge that there was 1 car behind us, but we had only been at the very loud speaker for about 15 seconds before she decided we were taking too long to order. Her outburst of "Are you ready NOW?!?" Was not only rude and uncalled for, but disturbing because the outside speaker is either very loud, or she was actually yelling into her mic. My orders were simple a #8 with lemonade & a nacho fries, and a #9 with a soft taco rather than a hard taco. The young lady who initially greeted us was polite and face pleaded for forgiveness when we pulled up to the window, but her manager came from behind and soured the already annoying experience by snatching the bag of food from her and thrusting it out the window saying "HERE" in a guttural, impatiently aggressive voice. I left as quickly as I could, ignoring the fact that tissues were literally thrown into my car, so I could take my friend home and get relaxed. The straw that broke the camel's back in this instance is that when we arrived at our destination, after zigging and zagging around the St. Patty's day celebrations, my crunchwrap was not crunchy, and while I appreciate the effort in meeting my "Soft Taco" request, I meant for it to be an actual soft taco. Not a soggy, barely holding it together hard taco. The #8 order was perfect, 3 hard, crunchy tacos. How long were the soggy crunchwrap and the soggy hard taco sitting around before I pulled up? And why not make my order fresh rather than give me this poor excuse for bare minimum effort? Who do I need to speak to to get my order fixed? Because like many of the other commentators, I dont have confidence in this location to fix itself any time soon. I guess that's why it took me years to return to this location. I guess it should be years...

If you're any type of delivery driver or just hungry people wanting some food that isn't a single item after dark, expect a lot of attitude from the young man in the glasses at the drive-thru, and when he brings you the food, as if you somehow offended his ancestors by coming to a restaurant that is listed, on Google Maps and delivery apps, as open. It's not a good look, and his unprofessional attitude with the people he serves is disgusting.

We pulled up, told him we had a mobile order, and the boy sighed like it was an issue to serve us at all. Look, I know it's a bigger order, but you are at WORK, and you work in customer service. Leave your nasty attitude at the door.

I know it's a lot to keep up with mobile orders, the drive-thru, and couriers... but your attitude isn't appreciated at all. I ordered at 12:44am. Paid. Their parking lot is full of people waiting on the maybe three people they have inside to decide they need to earn money and not just goof off. Received the food about 1:00am. Just a fraction faster than usual.

Oh, and that nasty attitude means the grilled items we got were extra dark. Extremely petty and childish behavior. Most adults don't have the time or patience to deal with trifling children, especially when they are hungry.

Your management is terrible if you let these ignorant children run the business into the ground on the dime of the people way above your pay grade. Your employees need training or need to be traded for employees who will do their jobs.

Plus, the fact that they don't have enough people to handle the volume of orders is really telling... You need more people who want to work, working for the volume they receive. This night shift being a skeleton crew is ridiculous, toward the customer, toward the business, and it's probably why you have employees that don't care at all about how they treat...