Jimmy John's — Restaurant in Cedar City

Customer service as we all know makes a huge impact on us all! Everyone is so busy in life these days that we are all go, go, go so as a customer when you place an order you want exactly what you ask and pay for. When you go through any drive through then finally get to the food you purchased and it is not what you ordered most people get pretty mad/highly irritated as no one has time to go back re-order etc. But let me tell you we all make mistakes but it is how you correct it that ends up mattering the most. Lindsey, I am extremely impressed by Shaun and Selena. Shaun went above and beyond to correct a mistake and even took the time to call me back with a true voice of "let me fix this". Selena was so positive and greeted with a smile. This is all it takes and you have a great team. Shout out to the 3 of you as most places would just say sorry and that's it and it leaves the customer not wanting to return. This staff is amazing and turned a negative into a highly positive...

The good: Sandwiches are fresh and flavorful, service is brisk, price is reasonable. The not so good: The previous two visits I used the drive-thru and ordered the#5 Vito. On the first visit I clearly asked for 3 extra oil & vinegar. The response was, "Of course!" Upon leaving I noticed that I was only given 1. The second time I made the same request, though this time I asked the attendant handing me my food if the extra o & v were in the bag. He replied, Oh, sorry," handed me one small cup (with perhaps a tablespoon's worth), and proceeded to slide the window closed as I was speaking to him. Today, while eating in the dining area, a quick glance at the large menu shows that under the "Freebies" heading, Oil & Vinegar" are clearly listed. "Hey, Jimmy John's, how about loosening your grip on the oil...

I would give less if i could. Yeah the food is fine but lindsay is horrible to work for, she's not a nice person and her nice persona is clearly faked and must use a lot of energy on her part. Oh, also it's unacceptable that I've asked her multiple times for my W2-S for a year and she's neglected doing such. She's also unprofessional. She literally fired me over the phone when i stepped off the line to calm down. I was overwhelmed, being micromanaged by her assistant, and nobody was communicating on line. Next day she fired me while i was on the toilet. Her attitude changed immediately toward me when she found out i smoked cigarettes occasionally at the time. Talk About judgmental! Ive talked to two people that were coworkers at the time Who both left because lindsay...