Casey's — Restaurant in Cedar Rapids

If I could rate 0 it would be. Have had two of the worst experiences when ordering from this Casey’s. First time they called me 5 minutes before my order was due for pick up to tell me that they couldn’t make a taco pizza. Okay, cool. I understand things happen. I continue to stop at this location almost daily for pizza slices amongst other things. Last week, I’m assuming someone was new because all the pizza in the rotator was burnt. Again, I get it. Now tonight, we ordered pizza for our family and upon arriving at the correct time, they stated they didn’t have an order. Come to find out, they didn’t replace their printer paper and didn’t get our order. My husband asked how long it was going to be and they proceeded to tell him they had a lot of orders ahead of ours. At this point he asked for a refund and had to wait for the manager to get there. While waiting for the manager two employees stood behind the register, talking about my husband, loud enough that he and everyone else in the store could hear, as well as myself on the phone with him. As if he/we didn’t have a reason to be irritated. Not like we didn’t have kids at home waiting for dinner that we should have had 45 minutes ago at this point. When the manager arrived, they offered to go make our pizzas right then or provide a refund but we had already placed an order elsewhere. The employees need to do better. Honestly I was mad about the situation but then to sit and run their mouths openly in front of customers… get a new job because obviously customer service isn’t in your blood. I’ve worked in customer service for 20 years and I WOULD NEVER. The unprofessionalism and rudeness due to THEIR incompetence to do their job, is infuriating. We will no longer be do business at this location. Order was supposed to be ready at 5:46 and my husband is just now leaving that location to head to another to get our...

Our neighbors told me how great Casey's pizza is. We tried it for the first time this week and I could not believe how bad it was. It was nothing like it looked in the photos. In the pictures, the crust looked thick. Ours was as thin as crackers. The sauce tasted like watery ketchup/barbeque. The pizza was BBQ Beef. I'm sure there was beef in there somewhere. But we couldn't see it. It certainly was nothing like Pizza Hut's BBQ Beef.

The sauce was sickening and left a burning sensation in our mouths and throats. Not the good kind of burn you get from spicy Mexican or Asian food. It was more of a salty burning sensation.

I can honestly say that the pizzas you buy on sale at the grocery store for 88 cents to $1.49 were better. Even with the coupon this pizza was $12.00+ tax! Awful! We will never eat there again.

Most people don't like to complain or return things. They just don't come back. We each ate a piece and threw the rest in the trash. It's too bad because Casey's is so close and convienient. For the high price they ask (even with coupons ) you would expect...

So, I don’t understand why the car wash is down quite often. I have a monthly subscription and I hardly ever get to use it because most of the locations I access are down. I’m not driving all over to find a location that has a working car wash. It’s hit and miss as to whether or not the car wash is working. Another thing that is annoying is your app is down and I can’t even use the car wash then either. Something needs to get fixed. This is very frustrating. Why am I paying for a monthly subscription when most of the time I can’t...