Starbucks Coffee Company — Restaurant in Cedar Rapids

Dear Starbucks Managers,

I am writing to convey my profound gratitude for the exceptional experience I recently had at your establishment.

Following a significant accident on May 31st in Kansas, where my wife and I were involved in a high-speed car crash traveling at over 60 miles an hour, we were fortunate to emerge relatively unscathed. In the aftermath of such a harrowing event, seeking solace in familiar and comforting surroundings became paramount. Walking into Starbucks (acrossed from Target in Cedar Rapids, IA) and being greeted with such warmth and kindness was an experience that provided a much-needed sense of normalcy and comfort. The team’s professionalism, friendliness, and genuine care were truly heartening.

Beyond the immediate relief of our safety, returning to my family, and being embraced by our church community, one of the most comforting experiences was the reception we received at our local Starbucks. The staff made a significant positive impact on us during this challenging time. Their actions were a poignant reminder of the strength and kindness inherent in our community, for which I am profoundly thankful.

I kindly request that you extend my heartfelt thanks to everyone at Starbucks who contributed to making our visits so pleasant. My wife and I will undoubtedly continue to frequent your establishment regularly. The support and hospitality exhibited by your team have left an indelible mark on us, and their efforts mean more to me than words can adequately...

I've gotten coffee at this Starbucks before and had ok service and that's the only reason it got any stars. My husband and I went to grab our free veteran's day coffees. The baristas didn't know about the deal and called the store manager over who also didn't know. The line backed up and they eventually asked us to step aside why they made our coffees and figured it out. When my coffee with cream came out it was at least half cream and was cold. We never were told what we were supposed to do for payment so after waiting with no service we eventually left. Many veteran's struggle to go out in public and take advantage of veterans day deals. To have the first deal of the day go so poorly...

I just want to start by saying that is is the location on the Southside of Blair’s Ferry, cross from Target. This is not the Starbucks inside Target. This is a fairly new store. I only drove through, so I can’t speak to the cleanliness of the store or the “atmosphere”. I was very impressed with the speed with which my order was taken, the product knowledge of the employees, the efficiency of the execution, and the courteousness with which it all occurred. I didn’t have to explain what drink I wanted or how to make it, which is usually the case at most Starbucks. I’m very satisfied with my experience here today.

I will return and...