Cakeheads Bakery — Restaurant in Centennial

PLEASE BE AWARE.....Cakeheads puts toothpicks in their cakes and you may end up in the hospital...because that is what happened to us.

My 4 year old was eating a custom cake head cake I purchased for a birthday, when she started sticking her hands down her throat and trying to vomit. she had swallowed part of a toothpick that was in the cake topper. My mom and other toddler had part of toothpicks in their mouths, but fortunately didn't swallow those toothpicks. My little 4 year old was crying and attempting to vomit. We called her pediatrician who told us to immediately go to the hospital because when a sharp object is in your throat it could puncture her airway.

My daughter ended up being at children's hospital overnight. We had to be transported via ambulance to the main campus. Ultimately, due to the seriousness of the incident, she had to go under anesthesia and have a camera stuck down her throat. It was incredibly traumatic for her (and our family) that it induced sever anxiety and she wouldn't eat food. She now has to go to therapy for her anxiety that started presenting itself after this traumatic experience.

When we asked Cakeheads to cover the medical bills they said they would comp a cake and that was it. Brad, the owner's husband, was condescending and arrogantly said to me, "there was no trauma. We did nothing wrong. There's no trauma because the endoscopy found nothing." (the endoscopy was 18 hours after the incident. The surgeon himself said that it most likely passed by that time. ) His heartlessness over my 4 year old daughter was shocking and appalling to me. Cherrie his wife, never warned us about the toothpicks. There was no labeling on the box. Because of their negligence, my daughter had to be put under anesthesia, had to be exposed to radiation (X-rays)....she was incredibly scared and too little to understand why medical professionals were prodding and poking her. While she was in the hospital she was so dehydrated it took 30 min of poking and her shrilling to find a vein. my daughter was screaming "mommy, mommy, please help me and take me away from here". It was absolutely heartbreaking.

So to hear the owners of cake heads tell me that my daughter didn't have a trauma is incredibly hurtful and insulting to me and my family. When he says that, I hear- "Your child's trauma doesn't matter. Your child's life doesn't matter." How any adult could say that wouldn't be traumatic for a child is upsetting to me.

*Please if you have children, buy a cake from somewhere else. *They do not care about their customers. It doesn't matter how pretty their cakes are...their cakes could harm you or someone you love. The owners are careless and are only out for your money. They do not care about you or...

I ordered my son's birthday cake from Cakeheads sometime in November. They were recommended by a baker I very much respect whose price range was outside what I was willing to spend. I drove from Boulder to Denver to meet with someone there to design my cake, then paid in full (about $600) and arranged to pick up my cake February 6 at 9:45. The party was at 11.

On February 5, the day before the party, I realized they had never contacted me to confirm the pick up time. I called and left a message asking to confirm, and also emailed the woman I had been working with. No one responded to me.

On February 6, my mother's husband went to pick up the cake at 9:45. Someone drifted in around 10, and had no idea what cake he was talking about. They found the order (which was stamped Paid in Full), and apologized that they had dropped the ball. Apparently, they hadn't checked their phone messages the day before, and the woman I had emailed had left the company. They hadn't set up her email to forward to her replacement or closed the email account; her name was also still on the incoming phone greeting, so I had no way of knowing she wasn't there anymore. I got a series of excuses from three different people as I scrambled to find a replacement cake, including the owner pestering me to know what he could do to help. (Given that the party was in about 20 minutes when he called, there was nothing, but he only continued pleading with me to tell him what to do. I didn't need that extra stress, especially when there was NOTHING he could do. Not gonna lie, I was extremely angry and yelling, and he eventually yelled right back at me.)

Kim and Jake's Cakes tried to help me find a baker who could make my already beautifully designed cake within time, and offered to give me the gluten free cupcakes I ordered for free. (So generous, I didn't take them up on this.) Piece, Love, and Chocolate tried to help me by offering to make the cake by 3pm, but that was going to be during my son's nap time, and the party couldn't be rescheduled. I did buy 3 cakes from the display at Piece, Love and Chocolate, and they offered to charge me only for 1 slice. (Again, I didn't take this up. How amazing that 2 different bakers tried to fix what Cakeheads messed up!) The PLC cakes were delicious and, in my opinion, probably better than what I would have received from Cakeheads anyway.

And lest you think it's crazy to spend $600 on a birthday cake: I know. But my kids only turn 1 once, and we don't do it for every birthday. It's just wonderful to celebrate making it that first year! And these bakers are around for crazy people like me, so a little respect from them would be nice. Beware; don't send your...

I would NEVER recommend Cakeheads Bakery to anyone interested in looking for a cake. Not because of the taste or décor, in fact, they were quite beautiful, but because their customer service and organization was terrible!!

I ordered 4 cakes totaling $180.00 for our companies monthly birthday celebration on their online ordering system. On their website they say you can pick up cakes the following day by 11am. I had ordered 26 hours ahead of pickup time. I never received a confirmation email so I called the next morning and they never looked at the online orders and had I not called they never would have seen my order, at least not by the time I needed the cakes. They said they would have them ready by 4pm and I said I needed them by 12 like my order stated. She later came back and said they could do them by 12:30.

I got to the bakery at 12:35 to pick up the cakes and had to ring the bell 3 times before someone came up to help me. The guy asked what I needed and before I could finish my whole sentence about what I was picking up he went to the back and I guess got my order ready. He didn't ask how he could help, my name or let me know if it would be a few minutes while he boxed up my order. I had to wait 15 min before I knew what he was doing. He saw me standing there and didn't acknowledge me once or let me know it was going to be a while. He seemed annoyed with me from the moment I came in which seems odd considering it was THEIR fault for messing up on my order in the first place.

He very quickly went over 3 out of the 4 cakes I bought and just threw the fourth one down and didn't even tell me which one it was. He never said thank you for your business or made eye contact once. The girl who helped me out to the car was very sweet, much nicer than her boss. I asked who the guy was and she told me that he was the owner of the bakery. I have never encountered a business owner who was so rude and ungrateful for a customers business.

I was going to continue to order our monthly bday cakes from them but I quickly opted out of that idea. It's a shame because they were pretty and tasted great. Poor customer service will always lose business no matter how great their product is. The owner should take some lessons on customer service from...