Habit Burger & Grill — Restaurant in Ceres

STAY AWAY FROM THIS LOCATION! On August 1st I ordered food through the drive thru and had ordered 2 burger combos and 1 side of spicy green beans. The manager was working the drive thru window at the time and verbally repeated my order to me...which was correct. I was given my receipt and I noticed that I was charged for 2 sides of spicy green beans instead of 1...mistakes happen.I get it! I notified the manager that about the mistake and she awknowledged the mistake in which she said she would give me a refund for the error. She asked me for my Visa card and wrote ALL of my credit card info on a piece of paper and stated that she would refund me for the mistake. I gave it a few days and I noticed that on August 2nd my card was never refunded. I became concerned due to the fact that she copied ALL of my credit card info but failed to refund me my money. What was the point of asking me for my credit card again and copying my info on a piece of paper. I got into contact with Habits Customer Care and received a reply on August 4th stating that a customer care manager will be getting into contact with me in regards to the error. It is now August 14th and I have yet to receive an email or phone call from a customer care manager in regards to the error. I am now refuting my charge through Visa/Chase because of the lack of action/follow up from Habit. This is unacceptable. This issue is now the about the principle of the matter and the fact that Habit in Ceres has my credit card info and did not follow through as promised.This is not good buisness and unnaceptable buisness practices. Habit has lost a long...

BE CAREFUL AND CHECK YOUR RECEIPT. THIS LOCATION WILL SWITCH YOUR ORDER TO CHARGE YOU MORE AND STILL DENY IT. Tonight I ordered a #7 Combo as the very first order then the second order was a Tenderloin burger only. When I looked at my receipt, they made the Tenderloin a combo and then the Impossible burger only the burger. I asked the manager why they switch up my order? The manager said that they always put the fries and drink with the first order. I specifically told him my first order was the #7 as a combo not the Tenderloin. He said that's how they always do it in all the Habit locations. I told him that's not how it is typically done, they are doing it here to cheat the customers out of money because the tenderloin burger cost more as a combo vs. the Impossible combo.. $1.63 more by switching the customer's order around, adding the fries and drink to the more expensive burger, even though that's not the sequence I ordered them in. He could not give me an answer. In addition, I requested for teriyaki, bbq, and boom sauce on the side twice. I arrived home without any of these items. I will no longer be supporting this location. They left a sour taste in my mouth because I can not trust a business that is deceptive and then tries to...

Every time I come here my order is always messed up. I had went yesterday for dinner and this had to be by far the worst one. On my sandwich I had a handful of mayo in my burger to the point it was dripping off my sandwich, I had about 10 pickles in there as well. My brother in law had ordered a plain cheeseburger and there was a pickle on the outside of the bottom bun. My nana ordered a burger with no cheese and there was cheese. My husband ordered a plain cheese burger with just ketchup and there was ketchup and mustard all over his hamburger including the outside. I’m not sure if they just have a lot of younger kids working there but when I go order at drive thru I have to repeat myself about three times. They always seem distracted and just not paying attentions, but this last time I had them repeat my order three times so There shouldn’t be a reason why my order was the way it was. From here on out I will not be returning to the habit In Ceres, and sadly will have to drive 20 minutes to the one on mchrenry. They neeed to train their employees or hire new employees in the...