VIRUNDHU INDIAN FEAST (is Now Pakka Spice Indian Restaurant) — Restaurant in Chadds Ford Township

Please scroll to end for overall feedback and sorry for the long write up.

Space: Very spacious , bright ambience , nice setup, easily accessible from 202, ample car parking.

Ordering food: We talked to restaurent on Saturday night 8pm over phone and planned to visit this restaurent on our way from long distance and we were estimated to arrive around 9.30 and placed an order for our dine to avoid waiting time if there is any and don’t want the staff to wait on weekends above their working hours (10pm). Last order cutoff time was 9.30.

Staffs: Staffs are very friendly (I mean it), attentive , very welcoming. This is our first visit and we were 8 adults and 3 kids. Staff made the tables ready with our food ordered over the phone and we reached 9.40 pm and food was perfectly timed in our table (kudos to serving team and chef). Restaurent is run by group of friends and family and felt very close to community. While we were their food came in order(starters, appetizers) and quickly since we ordered and gave enough time too to reach. Though it is late order and staffs were all filled with smile without any hesitation or tiredness in their face. Crowd was decent on the time of arrival(many of them were mostly done with their food and ready to wrap)

Food: Placed an order for ambur mutton biriyani , chicken biriyani , chicken Kothu parotta, chicken 65, fish 65, idly , meen pozhichathu, mutton sukka, kodi veppudu. All the above items are very delicious , rightly spiced (not very hot or low ), rightly salted. Rices and meats were all well cooked and aromatic. Staffs were accommodative without any hesitation for additional sides we asked. So their friendly service is applaudable. Portion on most of the food is very very good and biriyani single order is enough for 2 people.

Drinks /Desserts: We asked for hot milk (not sure it is in their menu) but she managed to get us the hot milk though chefs were already left for the day. We had mango lassi, rose milk. It was in fridge and we were served the drinks. Sweetness on lassi is ok , but in rose milk personally I felt little high on sweetness and bad part is both the drinks had bit high on Elachi(cardamom). We could really felt some chunks of cardamom on lassi and I had to put a bit of spicy food to offset the sweetness. We gave our feedback on spot and wanted to give right feedback to improve on all aspect and hope they take it in right way. Due to our feedback we were provided with free nannari surpath (good) to taste and good gesture from owners.

Billing: Here is the part I was surprised (but did not reduce my star though believing this will not directly impact the taste of food and dining experience and expect this will not happen again). We were presented with bill and food prices are rightly priced vs quantity. Friend in our group was new to dining and he was paying the bill. While he swiped the card he was told to put default 20% tip apart from 18% gratitude added in the bill. We came to know this later and everyone on our group got surprised. We definitely liked their service and would have happily gave the tip unless we were asked to put. But still we are ok for this trip due to the positive experience we had. As on other review mentioned we were not charged for any sides.

Overall Experience: Food tasted authentic , very tasty , nice ambience , very friendly staff, attentive , refreshing looks. I will definitely recommend this anyone who wants to taste an authentic sound Indian food. I know service industry is going through staff crunch with all this in mind I would rate 10/10 for our experience except the last part on billing. All the best for this place.

Disclaimer: I am not affiliated or friend for this...

I recently visited this restaurant and unfortunately had a disappointing experience. We ordered starters, but they completely missed our instructions, making them quite unappetizing. For the main course, we tried three varieties of biryani, but all of them were below expectations — the taste was really bad. We shared our concerns with the owner's daughter, and she kindly agreed to replace the biryani. However, after the replacement, which consisted of dosa and idli, the owner came over and charged us for the entire order, including the dosa and idli, without acknowledging the issue we had with the biryani. It was frustrating to see that despite the replacement, we were still billed for the original unsatisfactory meal. Overall, the food quality and customer service need significant improvement.

After reply:

I hope this message finds you well. I would like to address a few concerns regarding our recent visit to your establishment.

Fake Offer: It was disappointing to be offered free food initially, free insense she told us that she will only charge to starters and main course but not to buffet, later find that this offer was not honored. If your staff was instructed to make such offers, it is important to ensure consistency and clarity, as it left us confused and dissatisfied.

Biryani: We did not consume the biryani that was removed from the table when the offer was made. It would have been helpful if there was better communication regarding this matter.

Discount: The discount provided on the bill was 10%, not the 25% as mentioned. This discrepancy was unexpected and contributed to our overall dissatisfaction with the experience.

Yes we got good discount on buffet and the value is appreciated but it doesnt overweigh false promise that was made before buffet.

I also produced the bill here that we have paid through cash for reference and I dont know why it is showing total paid is Zero on online receipt

I trust that you will look into these points to ensure a better experience for future guests.

Thank you for your attention to...

Sorry guys for this rating...

I know you guys just started and I support you to grow big. Below is my honest feedback.

You need to work a lot on the Ambience, it gave me a feeling of some function hall. The sound echo's a lot and such a disappointment for Dine-in especially when kids are crying, the high pitch frequency hits the ear drum. On top of it, your landline was ringing continuously with high tone and no one bothered to answer.

You need to have some kind of sound proofing to supress the echo.

As you started recently, take it slow. Probably just start with half the seating capacity so that you can focus on the crowd.

All your staff has no experience in restaurant business, the waiter's and waitress looks either like your family members or like students. They need atleast basic training on customer handling skills. I asked for soda and it was not chill, so I asked for ice cubes. To my surprise, your staff member brought ice cubes in a bowl 🤣 I have to tell her to get a glass with ice cubes in it so that I can pour my soda 🤦‍♂️

You are not able to handle the crowd and easily getting confused. The same is your Chef's situation. So please take it slow.

Start with limited menu, either like biryanis, idly and other items which are easy and takes less time to prepare. Keep adding 2-3 new items to your menu every week.

Coming to food, your Chef's definitely have the skill to prepare awesome food but not under the pressure. So again suggesting to take it slow.

The food I ordered was just okay. Ghee podi idly had no ghee flavour, the chutneys and Sambar you served was great but not enough quantity.

The Kothu Parotha could have been an awesome dish but right amount of salt and spice were missing.

I would probably try your take away after few weeks. Hoping you guys would definitely do better. Will not dare to dine-in with the same ambience.

You came up with an excellent idea of catering Tamil and Andhra style food I wish you a very...