Domino's Pizza — Restaurant in Champaign

I had placed an advanced carryout order that a friend of mine was supposed to pick up for me. Thirty minutes later I noticed they had cancelled my order, so I called in to find out why.

The woman who answered accused my friend of showing up at the store almost three hours early, screaming at them that he wanted the pizzas now, and had them cancel the order. I had to inform them that this was not possible...as my friend had been sitting next to me ever since I placed the order and had not left the house. The woman also had said an incorrect time for my pickup order, so I pointed that out, suggesting maybe this was a totally different person. She began sort of stammering and insisted that it was my friend who yelled at them.

I suggested maybe two people with the same name had a pickup order (my friend's name is not that common, but I was trying to give the benefit of the doubt). She said no, only my order had that name. She kept saying he yelled at them and I kept repeating he was next to me on the couch. She ended with telling me that I could go online and place another order. I did not do that.

If you think this is nuts, trust me, I do too. I just kept sitting there going, "No, he's sitting here RIGHT NEXT TO ME." I was just told repeatedly he came and yelled at them...

I will say, my husband had said in the past he did not want to order from this Domino's location, as he went to pick up an order one day and witnessed an employee say to another, "Just cancel every single online order that comes in- we're busy." They very clearly...

I was in town on business for a few days and decided to order a pizza. Ordered it online at 9:30pm and within 20 minutes my pizza arrived. Taking the first bit revealed that the dough was not cooked through. I tried calling the store over and over and over again and nobody picked up, go figure !!! I decided to call the store next day in the evening, and what do I get this rude ignorant b** store manager that gives me a hard time. She said why didn't you call us last night ? Well I did you dick turn your ringers on and you'd hear it !! She had the nerve to talk back to me like I was a little kid.. Then she tells me that they have had problems with there oven for the past few days !! So don't tell your customers that, No that takes a brain !!! Long story short she sends me out a burnt pizza that's overcooked ignorant bit !!! To bad the pics that are posted here don't represent the crap you send out for if they did you'd be out of business !!

Lousy service, rude ignorant management, undercooked Pizza, overcooked Pizza, oven issues, this business is a...

stop taking my review down. it's a violation of my right to free speech. you guys screwed me over dozens of times and you deserve it. this is the worst Domino's in existence. they make horrible food. worse food than all other locations in Champaign Urbana. it's made sloppy, not enough cheese, raw uncooked pizza dough 100% of the time for breads and deep dish, and frequently wrong toppings. delivery is usually cold. they don't take their own phone calls so you have to drive there when they screw up. the manager is mean, incompetent, and dishonest. she has blamed her own employees in front of me, when i know for a fact she was the one that took the order at the window. I've had to wait at the pickup window for 40 minutes before with absolutely no employees inside the store, and it was a pre paid so I had to sit and wait, then it was cold and there was no cheese on the cheesy bread. the manager was the only person there, and it didn't look busy, or near closing and I was the only person in line. she was just meandering in the back for...