Mattress Firm Champaign — Hotel in Champaign

Dear Mattress Firm Management,

I am writing to express my sincere appreciation for the exceptional service we received from Ashlee during our recent mattress purchase. My wife and I were undertaking a significant investment, and after visiting several other retailers, we were frankly disheartened by the lackluster displays and unenthusiastic sales staff. The experience at your store was a stark contrast.

From the moment we walked in, Ashlee's warm and welcoming demeanor immediately put us at ease. Unlike our previous experiences, we felt valued as customers, not just another sale. Ashlee’s expertise was truly impressive; she patiently addressed all our questions, resolving several points of confusion we'd encountered during our extensive online research. She demonstrated a thorough understanding of the various mattress types and technologies, guiding us toward the best option for our needs and budget without any pressure whatsoever.

Ashlee's knowledge and professionalism were invaluable in making an informed decision. She wasn't simply selling a product; she was providing expert guidance and ensuring we felt confident in our purchase. We were also very pleased with the price we negotiated.

Thank you again for Ashlee's outstanding contribution to our positive shopping experience. She is a true asset to your team, and we highly recommend her.

Sincerely,

Barbara...

We stopped at the store in Champaign,, just to look around. A young man by the name of Charlie went out of his way to help us. We had bought from Matress Firm like 8 yests ago and now have decided we want the split king as we like the mattress configured differently. Hubby likes zero gravity as he has a bad back & I like the head tilted to relieve neck pain and spine pressure from fibromyalgia. We both suffer from neuropathy as well & it is very hard to get comfortable with the same matress. I haven't slept in a few days & my husband is up and down all night long, so it's very uncomfortable. Charlie was fantastic. He knew everything about each mattress and explained everything si I could understand. He really took his time with us. When we had decided which mattress we each liked, we felt like he understood what was needed. Honestly, we were both so excited, to each be able to pick out which mattress is best, for each of us. We couldn't think of dealing with our straight king mattress again. So. We decided to purchase what we needed today. Thank you for being so nice, understanding & very knowledgeable. You made a dreaded "to do" problem, not s problem at all. Thank you so much a Charlie, we appreciated it more than you could ever know!! Mr & Mrs...

I had a wonderful time shopping at Mattress Firm with my partner yesterday. I have been using the same mattress myself for about 8 years and him and I about the last 4 and we decided that it was time for something new and fresh. We originally went in for the Nectar mattress 4th of July deal but ended up leaving with a completely different one. Due to our store attendant Charlie’s considerate and knowledgeable expertise, we left with a Sleepy’s Hybrid Firm Mattress with a free adjustable base. Being a hot sleeper and someone who likes to toss and turn a bit until getting into that perfect sleeping spot, I didn’t think I would end up getting something so plush, but for being a partial memory foam/gel mattress it was golden. It felt like a perfect fancy hotel bed-like cloud which is perfect for me. Plus it will keep me cool ( ; . I’m also psyched about the adjustable base!! Now my partner and I can sit comfortably in bed when we want to read or watch a movie rather than have to prop up on our pillows. And no more memory foam mattress topper from Walmart!! Anyways, well done Charlie and Mattress Firm and...