Cold Stone Creamery — Restaurant in Chandler

2 female employees are to blame for the 1 star rating! The first impression was that the employee scratching her head was visibly annoyed by customers entering. As well, it never occurred to her to go wash her hands. The other employee was a blonde who displayed an angry face straight away, while simultaneously exhibiting a RUDE attitude throughout the entire ordering process. She was so disgruntled that she was aggressively clanking our ice cream around, of which, sh e got one of our orders wrong. First and Last time at this location! It was our pleasure to leave a Zero Tip!!!!! A fellow customer held the door open for us on the way out and he told us to have a good night! His kindness was greatly appreciated! This occurred at the Stone Cold Creamery on Alma School Rd. in...

I used a $15 gift card. But my bill showed that only $5 was used on the card and I had to pay the rest. The card was sent to me by a friend of mine, and since the friend who sent it to me does not live in the United States, he could never use the card or give me the card he used. I tried to pay twice, and each time the receipt came out, the girl who helped me with the payment snatched it and threw the receipt into the trash can without even asking me. On the second attempt, she seemed annoyed and told me that she didn't know why it was only $5. When she got the failure receipt again, she snatched it up and threw it in the trash. Finally, when I paid the remaining amount and asked for a receipt, she sighed and handed it over. It was really rude. The name on the receipt...

Found the staff to be rude. I went into get a cake because my sister just got engaged this morning. I was so excited. I told them what I wanted it to say & asked if they could make the "o" look like a diamond ring, I had a picture from online. I legit was just asking them to basically draw 2 diagonal lines with a flat top. They unapologetically refused, just brought down my excited/good mood. So unfriendly & unwilling to put in minimal effort. Update: I went to Brusters & they did the cake exactly how I wanted. They were incredibly friendly also. The 2 experiences were like night & day. If you need a cake for a special occasion don't waste your time at Coldstone, head down the street to Brusters for...