Starbucks — Restaurant in Chandler

99.9% of the time Starbucks provides excellent customer service. Today, was the 0.01% of disappointing customer service experience by Starbucks, that occurred back-to-back. First, my happy hour drinks were made completely wrong and I was billed incorrectly because Starbucks Manager Priscilla and her staff did not know how to make the correct order. I was significantly under billed. I tried to tell the cashier I was undercharged but she was adamant the price was right. I paid $2.35 for two $5 dollar drinks. As a result of experience, I spoke with Nichole at Starbucks Corporate. Nichole was polite, professional, and resolved the matter. I went back to the local store location, so I can order my drinks again. I went to the register to place my order and a different staff member took my order, and wrong again. He placed the order as a hot drink (It’s 104 degrees today and I just want to get my iced green tea latte-it should not be this hard). Priscilla came to register to help get the order correct because the cashier placed order as a hot drink and couldn’t get the happy hour discount to apply. I tried to explain to Priscilla how my order was previously wrong and I was back to order my drinks. Priscilla’ attitude abruptly (flashed) changed and became rude. I’ve never experienced a manager with such a negative and mean spirited attitude toward a customer, especially at a Starbucks. I am disappointed with Starbucks treatment and I definitely will not return to this Starbucks location. Today’s service from Starbucks was an anomaly. It was unusual enough, however, for me to take the time to call and write Starbucks Customer Service for each...

I am a Business Major at Arizona State University. For one of my classes, my group had to individually interview a company of your choice to show that you can always interview a company you want to work for. Nothing wrong with going to interview a company in my future to ask questions you may have.

I called a few hours before and explained my assignment and asked what time would be the best time to come in. I had the pleasure of meeting with Gessica, and Jill and was able to ask them questions about how they interact with customers, (for example: what your company values are, and other questions about the work place like how they keep customers coming back.)

I would like to thank you for your stores hospitality and would like to compliment Jill and Gessica on their knowledge and care for their job. They provided me with a lot of information and gave me their time when they could have easily said no. They seemed to really care about what they do and were very knowledgeable about the store’s culture and what you guys do for the community.

Your employees are awesome and I’ll definitely be coming back to this Starbucks. Especially after they told me they remember their customer’s names and what they drink. That shows they care about their...

I like this location. Consistent quality you come to expect from a Starbucks experience. I don't usually go inside as this location is on the way to work but when I do I get decent service. I only gave 4 stars because they truly lack in their gluten free food selection. The Gilbert and 202 store just north of them off the freeway offers much more and they're much smaller of a store. Interesting how the demographics can adjust the menu offerings so greatly by just a few miles. The staff are always friendly but not too much which I appreciate. I want genuine friendliness and not forced niceties. I've only had them make one small error in drink crafting and it wasn't something I'd ever complain about. I go to this location quite often and they're always quick to make sure I am taken care of so I'll keep spending my money here. I appreciate the atmosphere inside and through the drive thru. Keep up the good...