Popeyes Louisiana Kitchen — Restaurant in Chandler

I never leave reviews but this time I had to. I don’t want anyone to waste their money on the location. When I buy fried chicken I only go to Popeye’s & I usually get 16 pcs family chicken meals & a 16 pcs tender meal or something close to that. My bill is usually between $45-$70 per visit. This location (Gilbert rd & Octillo) is horrible! First visit food was extremely burnt. Waste of $65. few months later I tried again. Ordered online tonight. Drove 15 minutes. Went to drive thru. They asked me to pull around front & park & they’d bring me my order because it wasn’t quite ready. I parked right by the entrance. 15 minutes later…I go inside. (35 minutes total from order time) By their actions I knew they forgot I was waiting. They had no customers inside or drive thru & somehow managed to forgot I was waiting. My food was ready but not bagged. I finally get home & all chicken & chicken tenders burnt again & I mean burnt not just overcooked. It was burnt! My order was to cover dinner tonight & lunch for my husband tomorrow. This was a waste of $50 & a huge inconvenience! 2 attempts @ Gilbert Rd & Ocotillo Rd. location is enough for me! I’m done! In fact, I probably won’t be ordering from any location...

This location is about six months old. I’ve been about a dozen times. I’ve looked the other way many times because “hey, they’re new and learning”. Not any more. When I order thru the app and indicate pickup “in store” I expect to pick up indoor. Ok. Covid. It’s closed. But, the drive thru is nine cars deep and I’ve already paid. Ordered at 630, indicated I’m five mins away at 6:38. Arrive at 640 to find dining room closed. Enter drive thru. Get to speaker at 650 indicate my prepaid order number. Get to window at 655 and they’re not ready. In fact they tried to collect pmt for car behind me. Then they’re lost when I say I am order number X. Took three minutes and they got the order wrong, missing food, and cold. There’s no valid excuse for this in today’s restaurant industry. This is a failure of every system in Popeye’s “how to run a franchise” book. If I owned this place I’d close it for a month and retrain and then say sorry to every known customer I’ve ever had. Then relaunch. This place will never see me again just like the one on alma...

Update: I've tried the store at 4170 S Gilbert Rd in Chandler and this place is the worst!! Twice this week I've went during lunchtime, and both times there was no dark meat chicken! What the heck that's all they make, and they can't even do that right!! Avoid this store as it can't even keep employees! The dining room hasn't been open in months because they have no employees! love the fried chicken when they have it, and don't burn it! A few months ago we went two Fridays in a row, and they were out of fried chicken at 6pm.. Both days we had to wait 15 min for them to cook more. How do you run out consistently for your dinner crowd! People in the drive-thru, and inside are having to wait 15 min or more to get chicken! This is horrible management! Not to mention you better not leave the window before checking your order as they constantly mess it up.I contacted there Corporate Office about the continued problem, and even they never contacted me. If there Corporate Office doesn't care it's no wonder the...