Japan Express — Restaurant in Chapel Hill

Called in 3 orders, picked them up and all three were missing the teriyaki sauce. This is actually the second time orders were incorrect so I called to complain and they first said there was nothing they could do, it was just missing the sauce. I complained further then they hung up the phone. I then called back and asked to speak to the manager or get the managers number and they refused to give it to me. They then offered me 10% off my next order making me buy another meal to get some type of compensation. This business does not consider you a customer just revenue, and if there is an issue they will not make it right. I would not buy from Japan Express in Chapel Hill and force them to be accountable to their customers. I also confirmed they knew all orders were teriyaki and it is on the receipt so there is no question. The receipt is attached for reference. Beware if you decide to get a...

This place was alright! I would probably go back to try another variation of hibachi- but what I got tonight was nothing special. The rice and veggies were pretty bland. They definitely need the white sauce on top. I got my food to-go which I think is what most people do as there was only one table sitting inside. The eat-in seating was pretty large. The employee taking orders was pretty friendly- that was the only one I interacted with. As far as price the prices are not accurate on their website/Facebook. They are about $3 more than the picture of the menu. My hibachi cost ~$14.

Pros: My food was ready basically the the time I was done paying. The give you a large portion of protein which is really nice. This is especially rare for shrimps!

Overall this place was OK. I would probably give it another try, but definitely will not be top of mind...

I did have to go in (curbside wasn't an option) but the food was good! I'd called ahead so there was no wait. My 6 yo said the seaweed salad was tasty & she liked her sushi (didn't share). Teriyaki is "wet" (has a sauce) and hibachi is "dry"(no sauce) both were delicious. Love that they come with zucchini, onions, and rice. We got the chicken and shrimp.

This was a perfect lunch stop after a morning at the library.

∆ upswing: everyone in the building was masked and respectful, so even though I had to go in, it was quick and easy and I didn't feel too uncomfortable. Thank you!

My only complaint would be that the chicken and shrimp were in styrofoam and I'd love to see a more sustainable option. I know there are options out there because Maryland had banned styrofoam takeout containers, but I'm sure they're more...