La Fogata Mexican Restaurant — Restaurant in Chapin

Went for a special occasion. Called a day in advance as we were having a party of 18 people.

When we arrived, the table was not ready so that had to put something together quickly. They added a table to a booth and asked to separate our party. Problem #1.

When we finally sat down, it took over 10 minutes for our waiter to come, bring menus, and introduce himself. Problem #2.

The drinks took forever. The food came out very slowly. Some were almost done eating by the time others got their plate. My 4 year old’s kids menu was the LAST plate to arrive. Problem #3.

Please keep in mind, I spoke to the staff multiple times throughout the evening. One waiter even knew me from previous visits and was our waiter at a previous event where we had a similar crowd.

At the end, I paid the $550 bill and as I was walking out, one of the waiters says “Sorry. Next time you come we will make sure you have a better waiter and service”. My response was “Don’t worry. There won’t be a next time.”

Why? Because this is not how you run a business and treat consistent customers. We have spent money there plenty of times before and spending a lot of money this time. The waiter showed zero care in our frustration, the manager never apologized, nothing.

Very unfortunate. I get businesses have bad days or super busy days. But that is no excuse to deliver such terrible...

This place was really busy when we arrived. It was really hard to find a parking spot. Once we finally got one, we had to walk a bit to get to the entrance. After entering we had to wait a few to be seated and then a few more to be waited upon. When our orders were placed we didn't wait too long to receive our meals. My guests ordered the Thursday special: Burrito California & I ordered the # 14 Combo. Everything was going great until halfway through the meal, one of my guest pulled out a broken piece of from another plate from somewhere else. We stopped eating and waited for our waiter to come back by. When he finally did, we stopped him, showed and told him about what happened. Shortly after that another guy came to the table and told us that a plate had fallen and broke and they thought that they had gotten up everything. He also told us that her meal was free because of the incident & that he was very sorry about that. He left our table again and came back very quickly to our table once again telling the three of us that all of meals were free because of this happening. We all thanked him and told him that he did not have to do that-that we would pay for the other meals, but he insisted. We thanked him again. We did leave a $20 tip. Thanks to them again. You really don't receive that nice of...

So we decided to stop in on a Friday afternoon. The atmosphere was nice. It was clean, good music playing and the staff was attentive. We were seated immediately. Drink orders were taken promptly and chips and salsa were brought out right after. Prices were good as well. Our waiter was spot on. So why the 2 stars? I am a foodie.. and was thoroughly disappointed with the food. First they brought me something totally different then what I ordered. I figured, just go with it. It was the burrito deluxe special. Looked appealing but it was VERY lack luster. I expect fresh flavor and spices when eating Mexican food. This was very bland and flavorless. My companion ordered their "Tres Amigos" platter. Again, bland and no flavor. The shrimp actually were questionable and were left on the plate. My other companion had the "California Burrito".. same issue, no flavor. Coming from a Hispanic background I understand maybe toning down some of the flavors to appeal to the masses but this was Waaay to turned down. Hopefully they will add a little more sabor to their dishes.🤷‍♀️ I mean it's the whole reason we stopped for Mexican food...