Jersey Mike's Subs — Restaurant in Chardon

Dietary restriction customers beware, after an unpleasant encounter while ordering a sandwich with gluten free bread and specifying food allergy preparation versus preference, the employees working at the time ( 3 that I noticed) provided me conflicting information with how condiments and vegetables are stored and used, as well as the health safety protocol procedures for preparing allergy orders.

While the treatment I received from the employees was rude at best and I wouldn't rate a business location that I have been confidently and comfortably going to for many years over one bad customer experience, I feel that anyone considering ordering gluten free options out of necessity for food allergy should be aware that location has employees either untrained, unaware or unconcerned with following healthy safety protocols for minimizing cross-contamination.

After years as a gluten free customer, I have been fortunate enough to have not had an adverse reaction to gluten free options purchased at this location, however this recent experience has indicated this location can no longer be considered trustworthy for allergen food handling protocols. I will note this location has been reviewed and has a 5 star rating by other gluten free customers on FindMeGlutenFree, and until my experience last night, I would have agreed with that rating and had recommended this...

Awesome and horrible at the same time. I got the club sandwich and the chicken parm sandwich. The club was awesome with a decent amount of meat, so I'd give this 4.5 stars (kinda expensive for lunch meat sandwich, otherwise it would get 5 stars).

The chicken parm sandwich is a different story. The flavor was good, but (I'm not making this up) there were actual large pieces of chicken bones in the sandwich. I about broke a tooth, luckily I didn't. This tells me they went as cheap as they could and bought the cheapest worst garbage chicken patties they could find. I find this unacceptable, especially for a $12+ sandwich.

Jersey Mikes is expensive, but it is supposed to be better quality and more meat than other places. They failed miserably...

It's a sub shop. Most sandwiches are good. You can personalize your sandwich. I receive great service most most times we go. It is my BF's favorite quick on the go meal, so we go more than I personally like. Only one time I walked in and three people standing face looking down at their phones in the front serving area, but did not acknowledge me standing in front of them. Someone from back came out and said hello before the others got their face out of their phones to work. It is not a huge deal, simply annoying at any place of business. Unfortunately, it happens at a lot of businesses and somehow...