Arby's — Restaurant in Charleston

Went through drive thru. Ordered a Ruben and 12 roast beef sandwiches, and 12 Arby's sauces. Receipt shows exactly that. DID NOT GET ONE PACKET OF SAUCE! receipt shows 12 sauces I did not receive. What do I get when I call? Sorry. Like they are the ones that didn't check my order...that made me drive back across town and burn my gas. ALL BECAUSE THEY CAN'T CHECK THE ORDER AGAINST THE RECEIPT!! To me that is an awful way to treat customers!!! Poor training! Yes they got an earful and more! I will never recommend anyone go there! If there is one in Mattoon, I will be going there from now on!!! If not....welll...so be it. I have never complained about not getting sauce before when I asked for it...but this time there was actually 12 sauces rang up on my receipt. Each sauce rang up individually! What are they blind that they can't see it? Sauce was over half my receipt! DO NOT GO HERE IF YOU WANT A...

Went around lunch time one day and was going to use the drive through but it was at a standstill for about 5-10 minutes. Gave up waiting in the drive through and parked to go inside. Once inside Noone would even acknowledge that there was a customer in the lobby waiting at the counter and there was one guy packing orders who kept looking at me but never said anything or told anyone that I was there waiting. Ended up going back out and the drive through had been cleared out completely. The burger was great but they need much better training on customer service, if a customer comes into the lobby there needs to be at least one person who greets them or let's them know that someone will come...

Went to Charleston location a few days ago and was told they were out of roast beef. So I got the brisket. Not thrilled but things happen so no big deal. Today I called to see if they have received a shipment of roast beef and heard someone in the back say "hang up it's a prank call". They hung up. I call back and say it's a legit question so don't hang up. I was then told that they get lot of pranks and that they weren't "out" of roast beef. They just didn't have enough cooked and ready for the food. So lied to....hung up on....I've never had any issues with Arby's. Was always a fan of the food. In 2 minutes they lost me....