Athens Restaurant — Restaurant in Charleston

This restaurant used to be a family favorite, but their customer service is severely lacking. We frequently get take out and have had our orders sometimes be wrong in the past, missing/incorrect food, etc. This most recent incident, my mother called the restaurant to let them know that she had been charged for an extra meal she did not order and they had forgotten one of the meals. She was told that the owner was not in, but that the manager on duty would talk to them in the morning. The next morning, she received a call from the office manager telling her that the owner had authorized her to send a check for $50. Along with the check, my mother received an unsigned letter stating "he'd (the owner) like to thank you for your business but in the future, he prefers not to continue so." This is honestly the most insulting customer service we have ever received. They are basically insinuating that we lied about what we received. Our family has been loyal customers of Athens since they opened in the 80s, but their food and customer service has been slipping these past few years. If you do choose to do business with them, just make sure that you check everything with your takeout order before leaving, because they obviously will not take any...

Slow service: check Sticky table: check Drink 95% ice: check Bad food: check Bottem line: dont come here

Arrived at 730 and was made to wait 15 mi ites at a nearly empty restaurant. Sat at our table and immediatly noticed our arms sticking to it. Ordered a diet pepsi and the spanikopita appitizer to start. Soda was flat and the waitress (when she finally noticed) would refill the glass with far too much ice, by the end of my meal it was all ice. The spanikopita was good for the first bite or two, then i got towards the center and it was ice cold, guess 3 minutes in the microwave wasnt quite long enough. We ordered the gyro plate and the beef kabob. The gyro plate was ok, decent pita bread and everything was hot. The potatoes were unseasoned but i guess you are meant to dip them. The beef kabob was terrible. The meat was insanly tough and each bite was a chore to chew thouroughly enough to swallow, the whole thing was slathered in an odd tasting sauce. We ordered to galaktoboureko for dessert and again just like the app, cold in the center. Dont...

The food at Athens was above expected quality levels for the restaurants slightly lackluster appearance. The people working at the restaurant were kind and welcoming. Checking in on us often, ensuring that our drinks were constantly topped off. The conversations we had with the staff were enjoyable and brisk, allowing us to enjoy are food while still engaging us where the decor couldn't.

We got the Moussaka, Chicken Kebob, and panakopita appetizer all of which we would recommend. The food was well prepared and has given me pause upon the lack of interest upon this small restaurant. However, do not let lack of word deter you, it would be a mistake to miss out on this little restaurant.

The atmosphere was a bit lacking, the actual decor of the restaurant is slightly off putting, feeling almost barren of interest. Like a computer graphic for a concept interior design. This issue is small as the final qualifier for a good restaurant is the service and food, which...