Jimmy John's — Restaurant in Charleston

Very rarely do I write bad reviews but this has to be done. Ordered "lunch" on 7/23. When I opened my "wrap" I notice it was MAJORITY lettuce (I ordered the J.J.B.L.T). I immediately called the store requesting to speak with the manager. Spoke to one the employees & explained the situation. He looks up my order. The first explanation I was given "we're training new staff and we had a lunch rush"....blah, blah. I told him that I wanted a refund cause what I paid for was not what I received. He explains that he'll get in touch with the owner & he/she will reach out...did not happen. Next day, I called again. Spoke to a different employee who claimed to know what was what. I again asked about potentially getting a refund. He goes on to say HE was the one that made my wrap & he REMEMBERS putting 6 slices of bacon on there (mind you I took a picture of it). I politely told him he must be referring to ANOTHER customer's wrap because there was not 6 slices on it. My wrap was mainly lettuce, a slice of tomato, & A SMIDGE of bacon. He goes on to say that they could give me a credit towards another sandwich which I refused. My order was bogus and I highly doubt y'all would get the "credited" one right! I did tell him I took a picture and at first he wanted to see it then changed his mind. I'm big on reviews but sadly I did not read the ones for this location first.....you live & learn. ACCOUNTABILITY! I guess that's not something this establishment cares about seeing that so many other customers have made similar complaints & get them brushed off. 0 out 0-WOULD...

I’ve visited the Jimmy John’s location at 99 Westedge St Suite 1500, Charleston, SC 29403 twice, hoping the first bad experience was just an off day. Unfortunately, the second visit confirmed that this location consistently fails to meet even the most basic standards.

During my first visit, the service was painfully slow, and the staff were outright rude. The sandwiches were poorly assembled, cold, and unappetizing. I decided to give them another chance, but the second experience was no better. The same unprofessional behavior from the staff and the same low-quality food.

This isn’t just a one-off issue — it’s clearly a problem with management and overall operations at this location. If I were the owner, I’d seriously consider replacing the entire team.

If you’re looking for a Jimmy John’s experience that lives up to the brand’s reputation, I highly recommend the location at 7565 Rivers Ave D, North Charleston, SC. The staff there are friendly, efficient, and the sandwiches are fresh, flavorful, and perfectly made.

As for the Westedge St location, save yourself the disappointment and go somewhere else. It’s not worth your time, money,...

I waited a year between orders to see if this place got better, and instead it was even worse. Order placed online at 11:10. My sandwich was delivered to me at 3:15. Four hours for A SANDWICH. And I had to call them after waiting an hour to find out what was going on. The poor guy was by himself running the store and supposed to be making deliveries. Online ordering needs to be shutdown for this place if they are never going to be sufficiently staffed. No offer to cancel my order, just a "I'll get it to you when I can". Unacceptable. When it did show up, mine was on the top of a full box of other deliveries. So there were many disappointed...