The Cracked Egg — Restaurant in Charleston

First let me say that our server deserves a lot more than five stars and a raise! She was phenomenal in a work environment that has to be beyond stressful for her. If the owner isn’t recognizing her as anything but amazing he/she should! She never stopped moving and trying to make up for the rest of the experience which was horrible.

We waited Alex 40 minutes for our food after ordering. My daughters chicken tenders and waffle fries came before the other orders and was made correct. The other two meals came together. I ordered eggs and bacon which came with a visible coating of cinnamon (one of the few spices I dislike). My friends meal came with his pancakes cold and his chicken tenders absolutely raw apart from the breading on the outside. His meal was taken back and he had to wait another 20 minutes to have it brought out to him again.

We did have our meal comped completely and were told the cook was no longer employed. We understand that bad days happen and will re-visit at another point in time to re-evaluate. The ONLY reason I have any stars was because our waitress was, by far, one of the best waitstaff we’ve ever...

Went at lunchtime and was surprised the place wasn't packed (the parking lot is shared between several businesses and might be a deturrant)! Glad to have a diner in West Ashley reminiscent of the old Alex's (but a step up). The food was delivered exactly as ordered and exceeded expectations. Service was great-- I never saw the bottom of my glass! Grits were well-seasoned while cooking (being a Southerner, you know you have to butter and salt prior to completion), a HUGE plus in my book! The Mac N Cheese was superb-- you could even taste the quality of noodle in the mix... all parts melded together very well to create a bowl of buttery, cheesy goodness that I wanted to swim in! The portion size is great & matches the price. Good quality eats: the bacon was thick & crisp; sausage was big and meaty (not filler); they grilled the bun! Needless to say... I'll be telling my friends and look forward to returning to eat my way through...

It's sad to say the experience I received was a negative one. I ordered take-out yesterday, and at this time don't plan to return. I ordered a chicken finger platter, per the description, consisted of 8 chicken fingers. I also upgraded the order to a full order of sweet potato waffle fries for an additional $4. So now my chicken finger platter with a full order of sweet potato waffle fries is a total of $12.95. Imagine my surprise when I received my order. I received 8 very small chicken nuggets, Chick FilA serves bigger nuggets than what I received. And the sweet potato waffle fries were a mix of about 4 sweet potato fries and multiple waffle fries. Not what I expected or find presentable-not even close to the amount of money I paid. So disappointed! I've posted a picture to give a better view of what I received. I've added the picture 2 times, not sure why it's not...