Signature Appliance Center — Local services in Charleston

Similar story as the other folks- they take your money and the service is horrible! I wish I had read these reviews prior. I had ordered my appliances roughly 4 months ago, and arranged for them to install. I was told “Let me know when cabinets are in. We will do an appliance layout where we check the electrical, plumbing and ducting locations. We will also check the cabinet openings. We will make a list of all issues and hand it to your contractor to make any corrections before the actual install date.”

Our install date finally comes and they show up without the hood. There has been no communication, as the last piece of information I received, was the email above. My contractor had been told that he believed it was on a truck somewhere but could not get a definite answer. The installers were friendly, however complained extensively when advised they needed to take the trash. The hood was still not on site at this point. Roughly two weeks later, the hood has arrived and is scheduled for install. The guy shows up, he is not very friendly, however, I get that, he’s not there to be a friend. He walks into my kitchen and comes out 5 minutes later and says the hood won’t fit, my contractor messed it up, as they all do. At this point I am beyond frustrated, as he was speaking very Ill of my contractor, who has been nothing but patient with these folks. I expressed that he had no business speaking poorly about my contractor and it was extremely unprofessional. Furthermore, as stated above, there was supposed to be someone to assure that everything was ready. This step was apparently never done. My contractor was also never give the full install instructions, therefore was unable to cut the hood to the correct size.

My contractor advised he would have it fixed within 30 minutes. (He was 15 minutes away and it would take 5-10 minutes to adjust the sticks). The installer assured me he would be back in an hour, as he had another job in the same neighborhood, but would he back. Here we are a week later and no one has been back to my house. My contractor has called numerous times, and gotten no definite response. In fact,one manager was like “isn’t it installed”, of which my contractor was like umm no, no one has showed up, despite many promises. After spending $30000 for appliances and then another $2300 for installation, you would think this company could get it correct.

update they finally showed up to install the hood, and They left all the trash in my garage… a giant mess. It’s obvious they have no respect for their customers… all they want in their money. Now I have to pay to have...

AVOID them at all cost. I too had the same experience as many others. They will take your money and provide abysmal support. I originally left a negative review and they refused to come out and fix my problem. I kept a detail log of all the issues and the lack of resolution to the problem. I am amazed that they can stay in business.

Instead they took next to zero initiative to resolve the issue and we pursue them for a long period of time. They took no ownership of the issue and I ended up spending thousands of dollars out of my own pocket to resolve the issue. They know nothing about their products in their installers have no professional credentials whatsoever.

The manufacturer of my grill and vented hood which they suggested were shocked at the horrible installation job they did

They pointed me to the first page of the owners manual with a list of what not to do and clearly this company has no product knowledge whatsoever. The prices we paid were much higher than anybody else in the area my best advice is to stay far away from this company as there are many other choices around

I partially blame myself for not asking more people in the area about this company the deeper I dig the worse the experiences get

I went to another company locally in the area I was able to identify the problem appointment within minutes of how to rectify it ultimately I was saw the wrong combination of products and this is a brand new house and I purchased about 10 or so different appliances from them and they treated me like I only purchased one item one item

I only hope they don’t suck or anybody else into the horrible...

Just like others say they will take your money and will not deliver what you paid for.

I bought 6 appliances including 2 subzeros and 4 Miele. 4 out of 6 were damaged! I am not joking. Some had shuttered glass, some had internal damage. Subzero ended up replacing its refrigerator unit because it was beyond repair. I handled it directly with the manufacturer after waiting for weeks for a promised response from Signature…

The speed oven had internal glass shattered. I asked for a new unit last June as I said in the email that I don’t want to be paying for repairs down the line as I had no confidence nothing else was wrong with it. Sure enough the microwave function is not working now and they refuse any responsibility.

I also had to pay different installers to reconnect improperly installed appliances by Signature Kitchens. I was promised that they will cover the cost but they conveniently ignored the invoice I paid and forwarded to them.

It is a complete disaster with damaged brand new cabinets in the process and 100s of emails. Waste of time and money.

They are a family owned business so they just cover for each other and no real accountability between the relatives.

Since my fiasco I have spoken to a few good contractors in the area and was told that they avoided them for those reasons. I am surprised they are still...