Acapulco Mexican Grill Charlotte — Restaurant in Charlotte

Service was horrible. Disorganized at the lest. Waited to be seated with no line while servers sat in booths on phones. We did not have an actual waiter. 4 different staff members popped in & out during our visit. To seat us, to bring drinks, to take order, to bring food. Then after being seated, waited another 15/20mins to order food. Food wait itself wasn’t long. You’ll see attached pictures to find out why. Immediately you could see the food looked nasty. Given I’m paying money & haven’t been here before I tried to think positive. Looks could be wrong?! I took a bite of the beans. Why do my frijoles taste like Chile? Chile you eat with crackers on a cold day? The rice was mushy. Textured like mash potatoes! I moved on to the beef tacos, the meat looked all wrong. Not like typical beef you see in tacos anywhere else. I grabbed the cholula hot sauce hoping to drench it and help with the worry of the meat taste/texture. NOPE, the meat texture was disgusting. That did not taste like beef. It was soft & mushy. I had read reviews & seen pictures before deciding to eat here. Our food didn’t look like what I viewed online. Out of all the Mexican restaurants I’ve been to, this was an absolute joke. I’ve attached photos, see for yourself. I paid my bill in full, didn’t say anything & left the food sitting on the table 2mins after they brought it out. I wasn’t waiting any longer. I left the table to head to the host stand and pay so I could leave. Save yourself your money, eat elsewhere. I don’t leave negative reviews unless absolutely necessary. I lost $40 on disgusting food. Left annoyed & hungry. This was the nastiest food I’ve ever tried. I can’t say that for any other restaurant nor have I ever. They desperately need to work on service but most importantly the...

We went on a Friday night which was a mistake; they were BUSY. We were told there was going to be about a 10-minute wait, so we sat at the bar and started with margaritas. The margaritas were very good and we soon got seated. They took our orders and brought food out very quickly BUT that was the last time we saw our server. No one checked on us, my sister grabbed to-go boxes off the bar, we had to flag someone down to get our check...

All that being said, the food was delicious and hot. The quantity of food is almost overwhelming (I ate almost 3 full meals from mine). The prices were very reasonable. I will 10/10 go back, just not on a Friday night.

The boring stuff: there is plenty of parking on the street. It appears to be wheelchair accessible. It is child-friendly. I think there's a banquet...

We love the food here and come here very often. This time the waiter we had was so rude to not only the adults but my children. He was mad we asked to sit outside, then refused to take our drink order until we ordered food. Then we paid with a card and left a tip on the card because we forgot cash. He stopped me at the door and told me we weren’t allowed to leave until we left him a cash tip. Then reminded me how much the bill was and what he’d like as a tip for that amount. I told him we had already left a tip on the card and he tried arguing with me. Then he followed my kids and I to the front door continuously asking for a cash tip when we already left him one. He was so unbelievably rude and made us very uncomfortable when we already left him a generous tip even though he was rude the entire...