Arby's — Restaurant in Charlotte

Horrible experience. I usually don’t leave bad reviews but this lady earned it . I pulled up to Arbys to order the first thing the lady says is ARBYS! Not welcome to arbys my name is blank how may I help you? I proceed to order a 6 pc Mozzarella stick with a 4 pc Mozzarella stick and a large crinkle cut fry and a small one as well. She only somehow listened to the small fry and 4 pc Mozzarella stick. After explaining to her she got it wrong very nicely she said Pull UP! Not quietly she basically screamed at me! I pulled up and explained again and she kept saying she needs to add another 4 pc. I looked at her confused because I didn’t order two 4 pc Mozzarella sticks just one. In my half a second state of confusion she motioned her hands as a way to say hurry up ! Then rolled her neck and eyes.I don’t know the name of this horrible woman but if you ever pull up to arbys and see a black lady with purple hair save yourself the trip she is beyond rude and I will be calling corporate if something isn’t done about the way she treats customers.Here is a little bonus I forgot to mention after I told her my correct order she said Why is everybody going crazy over the mozzarella sticks they are not even that good ! I’ll update this if I find...

I went to this location to pick up dinner for my family last week. I ordered online, and when I arrived, they told me that they did not have one of the items that I had ordered. I told them what I wanted instead, and was instructed to pull up. 20 minutes later, multiple people had been served, and I was still waiting for my food. I pulled up to the window, and asked where my order was, the response from the person at the window was "do you see what is in my hands?" I said I had been waiting for a while, and I needed my order. She then responds "do you know what you ordered?" That proceeded to shouting match with multiple employees and at one point one employee threatening a physical altercation with me.

After I finally received my food 45 minutes after it was promised to be ready, I got home and found out they forgot a portion of my order.

Word of advice, there are plenty of better restaurants in this area with far superior customer service that I would consider before ever stepping foot on the property of this establishment again. I had never been treated so disrespectfully in my life...

Firstly, to clarify, the staff was very kind and I had a positive experience with them in terms of disposition. That being said, I called in advance to make sure they could still see the Diablo combo and was told they could. I arrive, ordered in the drive thru and no mention was made that they were out of anything. I pay for my food and receive it, I begin the drive away and realize that I wasn't given a shake. So I go back to the window and ask for my shake. It was only then that I was told the shake machine was down.

1. PSA: the sandwich is pretty dang spicy, so if you are not used to spice, you're definitely going to want the shake!
2. again, while the employees were incredibly nice, my grievance lies in paying full price for something and never being informed I'm not getting the entirety of what I believe I'm paying for. Had I know the shake machine was down, I would have driven to another Arby's where it was working, as I really wanted to try the spicy chicken sandwich and I am absolutely the kind of person who could have benefited from a milkshake while eating something as...