Domino's Pizza — Restaurant in Charlotte

UPDATE: Don't be fooled when you see management comment on these reviews. I've emailed them twice and they don't respond. :)

I placed a pre-order around noon for a scheduled delivery at 4:45 PM, intended to serve a group of 25 children during my son’s 4th birthday party. The Domino’s Tracker showed that the pizzas were completed at 4:37 PM, right on time (delivery was scheduled for 1 mile away, 5 min drive). However, by 4:50 PM, with no sign of delivery, I called the store to ask where our order was.

It took approximately 10 minutes for the employee I spoke with to locate the order and provide any information. I then asked to speak with the manager, who told me there were no drivers available and that the pizza would not arrive for another 30 minutes—putting the delivery at 5:30 PM, nearly 45 minutes after the promised time.

There was no communication from the store to inform me of the delay ahead of time. Had I been contacted, I could have arranged to pick it up myself to keep the party on track. Instead, the delay meant the children didn’t eat until after 5:15, and the party ended at 5:30 (hard stop due to another party). We were left with barely enough time to sing happy birthday to my 4-year-old son, let alone enjoy the meal we’d planned the party around.

I was not offered a sincere apology—only a vague offer for a discount on a future order, which did little to make up for the stress and disruption. This was a significant letdown during what was supposed to be a joyful and memorable occasion. I missed 15 minutes of birthday activities (and being able to take photos) being on the phone with the store.

At a minimum, proper communication and a genuine acknowledgment of the impact would have made a difference. I hope you’ll take this feedback seriously and review the processes around scheduled deliveries, staffing, and customer communication to prevent similar experiences...

I have to share that I am highly disappointed with the service that I received from Dominos and the manager, Miranda. While she was not totally rude, I don't believe she provided her best customer service and did not try her best to rectify the situation. I placed an online order at domino's at approx 5:50PM (Galleria location, NC). At approximately 7:20/7:25PM the Domino's tracker stated that my order was delivered, it was not. I called the store and after 35 mins of waiting to speak to someone, I decided to get dressed and go to the store to check on my "delivery." It appeared as though Miranda was the only staff person in the store and there was a young boy there. She was very busy and couldn't lend her full attention as she was the only one there. When I finally was able to speak with her and provide my info, she stated "all orders have gone out a long time ago." I informed her that I wouldn't be here if I had received my delivery. She then stated "The delivery person left 15-20 minutes ago" So I asked which is it? "a long time ago" or "15-20mins ago?" She went on to make other orders and deal with other customers. She did not come back to me until maybe 10 minutes after. I then received a call from my son informing that at Approx 8:20 the food was delivered and it was cold. I informed the manager and she went on to say "I did my best, I'm the only one here. If you know people that want to work, send them here." I asked her how does she plan on compensating me and all she said she could offer was a store credit. At this point, we were beyond a "store credit." As a long time customer, I am highly disappointed and will not place an...

Without question I would avoid this Domino’s location as well as Domino’s in general after hearing about my experience.

Using their app I made a simple order of a deluxe pizza with additional banana peppers. What I received was a lukewarm to cold cheese pizza with a few banana peppers on top. As the driver had already taken off I attempted to call the store to get this corrected. It was 7:00 pm on a Sunday. No one would pick up the phone calling them directly. I tried multiple times that night and the following days. Still no answer. Trying to call and email corporate was an equal joke. They said it was a franchise store so it’s up to their owners to respond and make the decision. They told me they would let that person know. Amusing in that no one answered the phone or emails to complain in the first place shows how much corporate cares. Incidentally, it’s been 2 days since call to corporate. No response from the franchise owner or corporate. Speaks volumes.

I’m pretty much done with Dominos. After seeing this I’m sure the owner will reach out with a comment to “save face”. Just a shame they couldn’t turn it around before this fixing their store problems, answering customer concerns, and customer issues before someone has to trash them in the public forum.

In all I would avoid this location and this company at all costs. Lots of other places to...