Fumée — Restaurant in Charlotte

Upon arriving at the restaurant all our ID's were scanned prior to entrance. I loved the decor and the dress code of the servers. This gave the restaurant a more ambiance look.

Honestly, I gave the restaurant a 3 star due to its great service from management, atmosphere, hookah and drinks. My family and I came to Fumee for Sunday brunch to honor my son for his birthday. We were a party of 20ppl. We ordered multiple hookahs, bottles of champagne, food and drinks.

The bittle service definitely need to be worked on. The ladies came out with their flame, bottles and sign and was silent. They just lifted the birthday sign a few times and left the bottles.

The biggest problem for my party was the food and slow service. Most of the food served here was processed, which was disappointing. I ordered the shrimp and grits accompanied by a biscuit. My husband ordered the brunch bowl. His meal came out with 3 slices of turkey deli meat instead of the regular ordered turkey sausage. Extremely disappointing because the waitress served him his plate as if that's what he ordered. She offered no apologies or nothing. I requested her assistance back at the table inquiring about the meat and why wasn't my husband asked if the substitute was ok prior to preparation and most definitely after serving him his meal. My husband refused his meal and didn't want anything else. About 20 minutes later my "Pillsbury" biscuit was placed on the table and 5 minutes later my food. Upon served my biscuit was cold as my butter sat on it without melting, my grits was quick grits that were lumpy and extremely salty. Only after a few bites I knew that I couldn't eat the food prepared. The server seemed a bit frustrated so I requested the manager. The manager offered his apologies immediately without hesitation. He removed the cost of the meals from the bill and compensated my table with shots. He even laughed, joked and held a great conversation with the entire party. His service was exceptional. Because he not only wanted to ensure that his guest left with a positive impression of...

I rarely leave bad reviews, but this situation has stayed with me, and I feel it’s important to share.

During our visit, the waitress served alcohol to my friend, who does not drink for religious reasons. Upon being greeted, my friend specifically stated that she was only interested in mocktails. Her first drink was prepared correctly. However, when she later ordered a "blueberry lemon drop," the waitress brought her a drink with alcohol. My friend took a big sip before realizing it was alcoholic, and she was understandably very upset.

When we called the waitress over to address this, she responded dismissively, saying, “You asked for a lemon drop, and we add alcohol unless you say no alcohol.” There was no apology or acknowledgment of the mistake. My concern is this: why would you name a mocktail "blueberry lemon drop" if it can easily be confused with the alcoholic version? And more importantly, why wasn’t the waitress more attentive to my friend’s preference, especially since she had made it clear from the start that she only wanted mocktails?

This lack of regard is deeply troubling. You never know what someone’s relationship with alcohol might be, and situations like this shouldn’t be taken lightly. My friend is quiet and shy, so she didn’t want to say much at the time, but I felt awful for inviting her there and exposing her to this.

To make matters worse, gratuity is automatically included, which felt frustrating given the situation. I really hope the staff is trained to better handle situations like this in the future, starting with more sensitivity and clear communication with guests.

That said, I will say that the atmosphere was lovely, and the food was incredible. I truly didn’t want to leave this review, as I rarely post negative feedback, but the lack of regard in this situation needs to...

Very nice ambiance. However, due it being a tapas style restaurant, if you order more then one thing your food is not guaranteed to come out all together. Our waitress did not advise of this but a party that had been before gave us the heads up. Also there’s conflicting information regarding how long you have. Text confirmation states 2 hours, however we were asked to leave the table after 90 minutes and was already late being seated even though we were there on time for our reservation. My first guest arrived right before time, was told all parties need to be there, then I and the other guest arrived within 5 minutes. Then was told the party ahead of us was running over. This was not taken into consideration. The second time was by security so made it a little embarrassing and intimidating although he was being “nice” about it. Please be more consistent with that. Is it 90 minutes or 2 hours, I have text proof it’s 2 hours but was asked to leave after 90 minutes. I would go back and give it another chance but being asked 2x in less than 10 minutes to get up when the table beside us was seated before us and nobody asked them to get up did not sit well with me. It appears they are selective in who they let stay past their timeframe. I’ve only experienced this in particular establishments. I understand wanting to get everyone in and out and turn the tables however when your late in seating, food is slow coming out as had to check on part of mine and my guests food twice, should be better communication and take all that into consideration. I will try a less busy night or an early/first brunch reservation and go from there. I was very excited to go because I heard good things about it but this experience was not what I...