Jersey Mike's Subs — Restaurant in Charlotte

**Updated review, after posting this and leaving a message for the owner I was promptly called back and assured that the vouchers would work and that if I did prefer a refund they would gladly accommodate that as well. I greatly appreciate the owner reaching out to me personally and still having a strong involvement in his day to day operation. Upgrade rating from 1 star to 4 stars.

Normally have no issues with this location, but this time was just awful. Ordered my sandwich with small modifications (no onions, add peppers) and on rosemary parmesan bread.

First time I got it it had onions still on it and had jalepenos (asked for banana peppers). Asked for a remake and then when I go it the sandwich was made on the wrong bread.

Spoke to the manager and didn't get made told him I understand that we all make mistakes so he gave me 2 vouchers for a free sub, but never offered to refund me my money on the current purchase. He did offer to make the sandwich for the third but I declined as I was over it at this point.

So I leave and as I look at the vouchers they gave to me I noticed THEY EXPIRED 2 MONTHS AGO!!!

I call the store and the gentleman who answers and says he's a manger is very short with me and says the vouchers will still work even though it is clearly stated on the coupon in 3 locations the expiration date. So, I question this but he says they will work regardless of the date and rushes me off the phone.

So now I'm out money for a sandwich I never got to eat and 2...

The employees are the rudest people I have ever meet with there own manger in front of them which he did nothing at all. I did a online order and showed up slightly early. I asked if my food was ready they said yes we just got done. The employees stated “ why did you show up early, you know you’re what your pick up time is right, then that is when you need to pick it up” The manager said nothing to me or the girls. I was the only one in the place, they had nothing going on and for customer service it’s a good thing they got it done early. I cannot believe they allowed there employees to talk to customers this way. It was not that big of a deal I could have waited if they did not it have ready. Instead they complained about me getting there early. I will make sure my company never orders food from this location ever again nor will I ever go there personally. The manger there is useless if he allows that type of...

My order was picked up by a door dash driver (which is fine). Order that was delivered to me was completely wrong did not have my name on the bag. I walked over to the store since it’s 1 parking lot over which I was trying to avoid since I am working from home currently & was handed my order(I assume the dasher was also handed my order due to it being behind the counter). When I gave my name he stated that my order had just been completed, which was puzzling because what order did you give to the dasher…. When I got back home my order was not modified at all after I told them in the notes section when placing my order how I wanted it made. I am livid!! I eat from Jersey Mikes often & this is the worst experience I’ve ever had. I tried calling the store several times...