Panda Express — Restaurant in Charlotte

The employee was rude and condescending. I politely asked for no receipt. she said with an attitude oh we can't take it and there's a trash can right there. She then went to mumble as we all know girls can be caddy. (she's young) to the other employee. I've then asked if I could speak to a manager. She said she was the manager. (Turns out she's not she's only the shift leader.) So I said are you the only manager today? She says yeah she's the only one there today. As she walks away I see a lady come out of the corner with a fancy manager name badge. I said oh are you the manager? She says yes and I'm baffled. I then said oh so there's two managers here today. She proceeds to tell me that Leslie isn't even a manager. So Leslie lied about being a manager and she lied about there being another manager there that day. when I asked if I could call later to speak to somebody else. Me as a customer shouldn't have to deal with Leslie's ego but it's very apparent to me that Leslie knows she's in the wrong and she's trying to avoid her part in this situation. After she saw me speaking with the manager I promise she took 15 minutes to wash her hands avoiding being around me like a child that knows they been caught. So I tell the real Manager what happened and she apologizes and I asked for corporate's number and also asked to speak with Leslie again where I said to her very politely. You know Leslie you told me there wasn't another manager here today and you told me you were a manager and you're not even a manager she doesn't address that she's not a manager she avoids that & says that the Manager wasn't even clocked in yet that was her excuse for her lies. Not taking responsibility and getting an ignorant response. I thought this is precisely the problem is you have a selfish attitude and poor work ethics. I started to just not expect much from Leslie as her attitude is her problem not mine that I shouldn't deal with just coming into grab lunch. I said to Leslie you know it's not the fact that you couldn't take my receipt it was the way you delivered it that I felt could've been better in a little bit less offensive. Saying I'm so sorry I apologize we're not allowed to take customer receipt it's policy not I can't take it? I was like oh you can't take it? She's says ya we can't take it but there's a trash can over there in a condescending voice not warm. I said to Leslie you know it's not the fact that you couldn't take My it was the way you delivered it that I felt could have been more kind less offputting. Instead of being passive rude with an undertone. So I return the food. I worked in customer service for 15 years. I'm very familiar with how you speak to customers is important for good business. I come there every week if not twice a week. panda express I like you but I think you need to hire better employees or train them to properly speak to your Customers. I am a business owner and I tell all my employees treat everybody who comes in like they're your grandmother. With respect and kindness It's a good way to do business and I enjoy making someone else's day. Take a look at the reviews on here below me even bringing up the shift leader again I'm not the only one. if this is who you hire I'm not coming back. I like smiles and kind people...

Panda Express has won my heartfelt five-star review for consistently delivering a delicious and satisfying journey into Chinese-American cuisine.

Flavorful and Authentic Dishes: Panda Express captures the essence of Chinese-American cuisine with its flavorful and authentic dishes. From the sweet and tangy Orange Chicken to the savory Beijing Beef and the classic Kung Pao Chicken, every dish is a delightful blend of rich flavors that please the palate.

Variety and Customization: The variety of menu options at Panda Express is impressive, ensuring there's something for everyone. The ability to customize your meal by choosing different entrees and sides makes it easy to create a personalized combination that suits individual tastes.

Quality Ingredients: Panda Express uses high-quality ingredients to prepare their dishes, resulting in consistently delicious and satisfying meals. The vegetables are fresh, the meats are tender, and the sauces are rich and well-balanced, making each dish a delightful treat.

Fast and Efficient Service: The fast and efficient service at Panda Express ensures that you can enjoy a quick and tasty meal without a long wait. Whether you dine in or use the convenient takeout service, the staff is friendly and attentive, adding to the overall positive experience.

Clean and Welcoming Atmosphere: Panda Express restaurants maintain a clean and welcoming atmosphere, making it a pleasant place to enjoy your meal. The modern decor and comfortable seating create a relaxed ambiance for diners.

Affordability and Value: Panda Express offers excellent value for money. The generous portion sizes and affordable pricing make it an attractive option for satisfying your appetite without straining your wallet.

Healthier Options: For health-conscious diners, Panda Express provides a selection of healthier options. The Wok Smart menu showcases dishes with lower calorie and sodium content, making it easier to enjoy a flavorful meal while mindful of nutritional choices.

Community Engagement: Panda Express actively engages with communities through charitable initiatives and partnerships. Their commitment to supporting charitable causes and giving back to society showcases their dedication to making a positive impact beyond their culinary offerings.

In conclusion, Panda Express deserves its five-star rating for consistently providing flavorful and authentic Chinese-American cuisine. With its variety of dishes, customization options, quality ingredients, efficient service, welcoming atmosphere, affordability, healthier choices, and community involvement, Panda Express promises a delightful journey into the world of Chinese-American flavors. Whether you're a fan of their signature dishes or looking to explore new flavors, Panda Express is the perfect destination for a tasty and satisfying...

I don’t usually leave reviews, I’m not even picky either. I don’t expect much. But tonight was the last time we will be returning to this location which is sad because this was our favorite and we have watched it go downhill quickly. First off, I always have a backup plan if they don’t have what I want and they didn’t have my first or second choice of chicken. So after I chose a third option of chicken they actually had.. there was a wait for the chow Mein. Which was fine we did not mind waiting but All we asked is if we could get a large order of half rice half chow mein when it was ready. (We literally get that EVERY single time .. NO problems ) she comes back and says “we can’t do that”. …….. whatever employee was getting our order was not pleasant. We were also there 3 hours before close so it’s not like we were there at a time too late .. So we get to the end and get a large drink but 4-5 of the drinks were not available or “out of order”. All around a horrible experience and I don’t ever complain but had the customer service been a little more pleasant it wouldn’t have been that bad.. but because we were treated the way we were we definitely will not be...