Rico's Acai — Restaurant in Charlotte

I first had Rico’s when I lived in FL and found their food truck, I really loved it and was so excited to try it again when I moved to Charlotte. This experience was wholly disappointing for a multitude of reasons. They were severely understaffed during peak hours— there was only one employee who was extremely stressed due to the amount of people in line and online orders coming in (understandably so). I had to wait over 20 mins to get a bowl with no customizations. Secondly- the bowl itself was so basic and underfilled for $17. the açaí came from the samabazon packet which you can get from the grocery store. I had barely any açaí and gobs and gobs of peanut butter, it was an unappetizing bowl honestly. I can make this same bowl at home for a fraction of the price and with much more açaí and fresher ingredients overall. Sad that the quality...

So I came in the restaurant craving a Brazil acai bowl. I then began to order before realizing I had my credit card cancelled since someone had stolen it and spent a bunch of money. I realized I couldn't pay, and before I left, one of the workers stopped me and insisted she'd pay for me. Her name was Erin, and it was one of the kindest gestures anyone has ever done for me. She pulled out her own, PERSONAL credit card to pay for me. Erin, Mackey, and Sarah were all SO kind throughout the entire process. They were so sweet, friendly, and so genuine. These girls really went above and beyond and made my entire week. Not only are they great workers, but kind people with kind hearts. We need more people like them in...

A literal scam. You know the frozen Sambazon açaí bowls at the grocery store? I thought this was gonna be something they’re actually making. No, they blend a small packet of that for ten seconds and but it in the bowl. I got the mini because it was my first time there but DAMN where is the base??? There’s literally nothing in there, thank God I didn’t choose anymore toppings. The toppings were great, it’s the only thing I ate. Also that packet thing (“açaí base”) tastes terrible. The frozen açai bowl at the grocery store tastes way better and is four dollars. Matter of fact, the açai bowls from smoothie King are way better. Looks cute but I’m just disappointed with the...