SPOONS - Southend — Restaurant in Charlotte

On 6/29/23 at 11:50am we arrived at this location because we wanted to try something new. When we entered there was one girl who was moving things around in the front, when the door opened she did not turn her head once, she didn’t acknowledge that we entered, she didn’t say hello, can I help you, nothing not a word she just continued to do what she was doing as if we were not even there. Then another young lady came from the back and she too said nothing at all as we are standing there trying to figure out the menu and what we wanted. She stood at the Register and didn’t say a word, as if she had better things to do than take our order. These two were the rudest customers service associates I have ever encountered in the south end area, this type of treatment made us feel so uncomfortable that we just walked out and didn’t order one single thing. Without customers there is no business, no revenue to pay associates, keep the lights one, keep the water running, etc. There definitely needs to be a training on customer service because these two associates missed the importance of having good customer service. As a business owner myself, I understand it’s the foundation to a successful business and I make sure all of my associates know that as well. Good location,...

The bowls are good, but the service is poor. Their menu online shows that every bowl contains nuts, and while they can make them without nuts, they have removed the option to do so when ordering online. They rarely answer the phone when you call, and when they do answer they tell you that you must order online.

To the owner - I would love to order online, however you removed the option for people such as myself to add an allergy note. If your regular granola has nuts, all you need to do is have an option for “nut free granola” in your online ordering platform. Or add your “notes” section back with a disclaimer that “additional toppings in this section will not be honored.” This is an incredibly easy adjustment that can be made in 5 minutes. The solution you have given me in the past to “call after ordering and let you know about my allergy” only works when your staff answers the phone, which they never do. I’m done giving you my money when you can’t even provide the slightest bit of quality service after months of your staff saying they “will let...

I’ve been going to spoons for years and recently their service and attention to detail has plummeted. On several occasions I have ordered on the app, when I arrive to pick up my bowel is not correct. I add things which I pay extra for and it’s never in my bowel. I’ve reached out to Laura and she has been nice and accommodating with adding extra reward points. However that’s pointless when I ordered again and the same thing keeps happening. The young kids they have working in there do not pay attention to the order at all. When you go in they don’t speak and act as if you’re bothering them and can’t keep their face out their phone. Definitely feel as if they need to get rid of the kids because they lack customer service which is typical these days with them! I hate that, because I love the bowels but will not continue to spend my money where I can’t trust my food is made as...