Taco Bell — Restaurant in Charlotte

45 minute wait. I don't understand what is happening here. I've been here twice now and that's my last time. I understand that "things happen," but that's not what this is. This is pure incompetence and terrible management. What happened to Speed of Service?

I worked at Taco Bell for years. What I have experienced in this store, twice now, would be absolutely unacceptable. The wait times alone are unbelievable. What is happening!?

I get that you're busy. That's kind of the point. You can't stay open as a business if you're not doing business.

I ordered online while sitting in the parking lot. I got my food faster than most people because of this. The number of people who were told at the drive-thru speaker that it would be up to an hour wait, and subsequently backed out and left, is astonishing. You're literally losing money. Why?

The person that expedited (or at least, that's what the person bagging food was called when I worked there years ago) put my tacos in upside down. UPSIDE DOWN. I've never even heard of that happening. Pull a taco out, and all the stuff inside the taco falls out into the bag. Great job!

The sauce packets were cold, as if they were in the walk-in. This is dry storage inventory. What are you doing at this store?! How bad are you at this? Why does does nobody care?!

I'm amazed my food was made correctly. Fire everyone, especially whoever owns this franchise....

5 STARS – An Ethereal Journey to the Beating Heart of a Mexican Pueblo via Taco Bell

The second I crossed the sacred threshold of Taco Bell, I was transported—not metaphorically, not emotionally, but transdimensionally—to an authentic Mexican pueblo where the sun eternally sets in orange and fire sauce hues.

The décor? Rustic industrial bliss meets spiritual enlightenment. The scent? A heady mix of seasoned beef, melted cheddar, and the divine whispers of ancient Aztec spice gods. The moment the cashier handed me my Crunchwrap Supreme, I felt like I was being knighted in a tortilla temple.

With each bite, I was no longer in suburban America. No—I was seated in a sun-warmed plaza, serenaded by the distant strum of a mariachi guitar, children laughing nearby as an abuela stirs a cauldron of Nacho Cheese with centuries-old wisdom.

The Baja Blast? It’s not a drink—it’s elixir. I felt my third eye open as I sipped it, the flavors crashing through my senses like a wave off the Pacific coast. It whispered ancient truths to me in carbonated blue.

Even the napkins felt ceremonial, as if they’d been woven by mystical taco artisans to cradle each drip of Fire Sauce with reverence. I wept, audibly, when I finished my meal. Not out of sadness, but out of awe.

Taco Bell isn’t fast food—it’s fast pilgrimage....

2025 Edit: they really brought it around here, the new manager in the day time is a lot nicer and she makes everyone feel like their order is personally made. Even before I noticed, a couple of my burritos were lightly burnt not bad at all just the top layer of the wrap which I pealed off, but she added in two extra tacos to make up for the mistake without me even saying anything.

The night shift is also great even when it’s busy and slow. One night two people from the pick up window blocked the drive through pick up window and another older man who claimed to be a veteran proceeded to bang on the door and repeatedly press the call button till the staff couldn’t focus and then proceeded to try to fight a young man who was one of the employees who walked away from it as his shift ended. The manager that night still kept professionalism and served the line after all that. New staff is great.

Original 2022post: If the short manager dude is on the line, you better expect to starve because he serves up portions like everyone is 5’1” and 110lbs like him. If you’re reading this man, hope those few pieces of potato were worth losing customers. Also he keeps on employees that he sees violate health code and...