Wendy's — Restaurant in Charlottesville

MY SON AND I WENT IN THERE ON 10-6 -24AT 4PM ! THERE WAS ONLY ONE MAN IN THE DINING ROOM EATING. I ASKED HER IF THEY HAD BAKED POTATOES...SHE CAME BACK AND TOLD ME ONE.. WE WANTED TO BUT I ORDERED IT AND A SINGLE CHEESE MUSTARD MAYONNAISE AND ONIONS. THE GIRL WAS ABOUT TO QUIT SHE SAID CUZ SHE WAS FED UP.. MY SON ORDERS SUN BACONATOR AND FRIES.. ALSO TWO SMALL FROSTIES.. THE STORE WAS NASTY. THE ONE GUY I WOULDN'T GET OFF HIS CELL PHONE TO COOK THE FOOD... I WANT TO SIT DOWN AND MY SON STOOD UP THERE AND GOT THE FOOD.. HE WAITED 15 MINUTES AND STILL HAD A HAD TO HOLLER AND ASK THEM WHAT WAS TAKING SO LONG.. MY SON TOLD HIM HE GET OFF THE DAMN CELL PHONE HE MIGHT GET SOMETHING DONE.. BY THE TIME THE CHEESEBURGERS GOT BACK UP TO US THEY WERE COLD. MY POTATO WAS COLD I ASKED FOR SOUR CREAM AND EXTRA BUTTER..THEY WAS OUT OF SOUR CREAM.. HEY DID GET ME EXTRA BETTER.. BAKED POTATO WAS HARD AS A ROCK AND HAD BEEN THERE FOR A COUPLE HOURS ALL I CAN EAT WAS THE INSIDE OF IT... IT WAS A VERY SMALL POTATO NO BIGGER THAN A SMALL PALM OF MY HAND... THE STORE WAS NASTY,.THE FLOORS WERE STICKY. ONE COUPLE COME IN AND THEY TOLD THEM DINING ROOM WAS CLOSED.. ANOTHER PERSON COME IN AND THEY GOT TO SIT IN THE DINING ROOM AND EAT.. ONE GIRL COME ON SHIFT TO WORK SHE CLOCKED IN AND SAT DOWN GOT HER SOME FRIES AND SIT IN THE LIVING ROOM AS YOU GO INTO THE WORKPLACE AND SIT DOWN AND START EATING FRENCH FRIES... THE ONES THAT WAS WORKING THERE ADD NASTY MOUTH AND WAS CUSSING OUT LOUD WITH PEOPLE IN THE STORE... ONE WOMAN COME IN HAD TO WAIT ABOUT 45 MINUTES FOR HER ORDER AND SHE HAD TWO SMALL BAGS.. THE BURGERS FOR PINK WAS NOT COOKED ALL THE WAY.. THE LAST TIME WE WENT TO WAS A FEW MONTHS AGO AND IT WAS PRETTY GOOD AND I GAVE YOU A GOOD REVIEW.. THIS TIME I SPENT 29.42.. I COULD ALMOST HAVE WENT TO THE STEAKHOUSE FOR THAT. THE STORE NEEDS TO BE CLOSED DOWN OR FIRE EVERYBODY & GET DIFFERENT STAFF THAT'S GOING TO TAKE CARE OF & TAKE PRIDE AND WHAT THEY DO.. IS TOTALLY UNACCEPTABLE & I SHOULD BEING REIMBURSED FOR EVERY PENNY THAT I SPENT.. I WON'T BE GOING BACK NO TIME SOON.. NO MATTER HOW MUCH I LOVE Y'ALL'S BAKED POTATOES.... UNTIL YOU CAN GET A BIG BAKED POTATO AND NOT HAVE A BLACK INSIDE AND HARD AS A ROCK WHERE YOU CAN THROW IT UP AGAINST THE WALL IT WON'T BOUNCE BACK.. IT MAY BE WORTH GOING BACK TO GET ANOTHER ONE BUT NOT UNTIL YOU CHANGE THE STAFF AND GET SOMEONE THAT CARES ABOUT THE STORE.. THEY HAD A LINE AT DRIVE THROUGH & EVERYONE HAD TO PULL UP AND WAIT... ONE PERSON WAS WAITING FOR SO LONG HE CAME IN THE STORE AND ASK HIM OFF TO TAKING SO LONG.. THE ANSWER WAS WAS WE'RE SHORT STAFF TONIGHT.. IT'S ABOUT 7 BACK THERE SO THEY WASN'T SHORT-STAFFED.. JUST TOO...

Do not eat here. Unless you want to make 2-3 trips back from your order being wrong.

Almost EVERY time I order it is never right. I'm usually cheap so I order the JBC and will say substitue mayonnaise for ketchup and mustard. It comes out with Mayo only.. or will only have ketchup and mustard and not tomato or lettuce.

My last visit (12/22) which was free because of three mistakes on the last order a few days prior was ... still WRONG. Instead of saying substitue I said I wanted and listed "Ketchup, mustard, tomato, and lettuce. No mayonnaise" trusting this order was right i head home and the sand which had only mayonnaise... drink was full of ice as I had asked for no ice.

There staff are not well trained, they do not repeat orders, they will stand at the window and talk amongst themselves and serve you at their leisure.

It's not rocket science. I say that not being demeaning but I've worked in fast food. If an order was wrong we were terribly sorry and it would not happen a second time especially if we knew (had to know since it was free and I had to mention it.) listen, repeat, comfirm at window, and tender.

Also, get a phone that works or stop leaving it off the hook. Every time I have had an issue I cannot get through on the line. It is constantly busy. Several time I have to try back randomly for an hour or so (about every 20 min) however this last time the line would never ring...

FIRST TIME WE HAVE BEEN BACK SINCE COVID CAME ALONE TO EAT INSIDE ! WENT THROUGH THE DRIVE THROUGH ONE DAY ASK ABOUT A BACK POTATO SAID IT WAS FRESH JUST TAKEN OUT OF THE OVEN.I GOT HOME AND THAT BACK POTATO WAS SO BLACK INSIDE IT HAD BEEN SETTING THERE ALL DAY LONG .I CALLED THEM ABOUT IT AND WAS TOLD THERE WAS NOTHING THEY COULD DO ABOUT IT. SO THIS IS THE FIRST TIME WE HAVE BEEN BACK THERE AND THEY HAD 2 POTATOES LEFT & THIS WAS ABOUT 5 PM OR AROUND THERE .I ASKED THEM HOW LONG HAD THEY BEEN SETTING THERE & I TOLD THEM WHAT HAPPENED THE LAST TIME I ORDERED ONE .. THE LAST 2 WE GOT TODAY WAS GOOD BUT ASKED FOR SHREDDED CHEESE AND PAID FOR EXTRA CHEESE , BUTTER AND SOUR CREAM.. BECAUSE I HATE GETTING DOWN TO THE LAST PART OF THE POTATO AND IT DRY AS CRAP.THE FOOD WAS ACTUALLY VERY GOOD..THE CHEESEBURGER & CHICKEN SANDWICH LOOKS LIKE IT'S GOTTEN SMALLER.. BUT THEY GOT EVERYTHING RIGHT ON THEM FOR ONCE.A LITTLE STINGY WITH CHEESE SAUCE THAT I MADE DO WITH EXTRA BUTTER AND SOUR CREAM. SO IT WAS A LOT BETTER THAN I EXPECTED..WILL BE GOING BACK.HOPEFULLY THE BAKE POTATOES WILL BE GOOD THEN ALSO ALONE WITH WHATEVER ELSE WE ORDER. THE PLACE WAS ACTUALLY CLEAN TOO.WHICH WAS A PLUS FOR ME.JUST HOPING THE NEXT VISIT WILL BE WORTH IT & NOT LIKE THE LAST EXPERIENCE I HAD THROUGH DRIVE...