Dunkin' — Restaurant in Chatham

The first time I visited this location, they got the order wrong, (large Frozen Matcha w/ whipped cream) instead, I received an Iced Macha w/ whipped cream, however I did not notice until walking to my car, and I was pressed for time so I didn't go back. The next time I went , I ordered a large frozen Matcha with whipped cream, stressing it be frozen and not iced. As I was watching the lady making it, I noticed that she barely blended it for more than 5 seconds, and that was confirmed with me witnessing her scooping out and discarding what appeared to be clumps of ice, then she put the lid on without putting any whipped cream on top. I then got her attention and told her I ordered it with whipped cream. Another lady chimmed in and said she did not charge me for the whipped cream with my initial order. She then proceeded to go to register and ring me up for 48 cents. I only had a large bill so I had to use my debit card. How petty are you? A charge for 48 cents when the cashier couldn't get the order right? And by the way, I was the only customer at that time so it was not busy. I could see the Matcha powder all throughout the cup, to reiterate how it was barely blended.Done with DD. Was going for the Macha only and they can't even get that right. Taste is never consistent at any of DD. I will save the almost $7. AMERICA needs to run on...

Went there for a coffee and donuts. Store had 9 staff working- all staff ignored and wouldn't take any in person orders dispite the long line of customers waiting in line because of "app orders" wouldn't acknowledge anyone. Customers tried to speak up and ask what was going on after some of them waiting 45 minutes. And were ignored by all staff except 2 who snapped back with an attitude saying "they're busy with app orders" No manager on. Staff doesn't care about customers waiting in line. Half the staff were just standing around watching other staff...

The place is conveniently located in the middle of Chatham on Main Street, has ample free parking, has a wonderful homey old-style New England atmosphere given that it is in a converted two-story house, and the locates and tourists alike feel at home here. The staff is cheerful and prompt in serving the iconic Dunkin Donuts specialties, which are significantly less expensive than at gourmet upscale coffee and tea shops.

Whenever I am in Chatham, this is my first stop in the morning, or later in the day to obtain a coffee drink to...