Dunkin' — Restaurant in Chattanooga

I told the drive-thru worker I was allergic to dairy. When they gave me my latte that I asked for with oat milk, I immediately went into anaphylactic shock, so I knew that they did not make it oat milk. Even if I was not deathly allergic, it is still unethical to charge people for an alternative milk, and then not give it to them. The customer is essentially paying for nothing. They also made my breakfast sandwich with cheese when it said on the label explicitly no cheese. I asked them to remake it. I am sure now that I’ve gotten home and have taken a bite that they only removed the cheese and gave me the same sandwich. My allergy is so severe that I will know immediately if something has dairy in it, and I know when things are cross contaminated. What’s astonishing to me is that at the time we were the only car in the drive thru. The employees who made the drink wasted my time, my money, and now I’m spending my afternoon hunched over the toilet throwing up in between typing this. This is one of the worst allergies I’ve had in a long time. The drive-thru worker was short and rude but at least she put in the order correctly, so I can only blame the barista and the cook. I do want to give a shoutout to the cashier though, he...

Goodmorning, I am leaving this review only for the sake of improvement in performance and character. I made a stop at Drive Thru for an iced Matcha Latta with Almond Milk and whipped cream. The order was provided to me with 3 squirks of Vanilla with whole milk. So that resulted in a delay with my morning activities to return to the drive through to correct my order. Well, the drink was remade... But delivered to me Hottt . Notice, I stated Cold Latta .. the associate began to argue with a sour personality. She took it back and what appears to me is that upon exchanging the hott drink, she mixed a few iced cubes with it... Upon thanking the associate... Although the whip cream was left off.. she in turned walked away without greeting me and slammed the window... This is usually my morning stop for my husband and I; but after today we will take our...

I think this is the first review I have left in years, but I say that to show how great my experience was here. I was having a rough day yesterday, my blood sugar was low, and I pulled into this Dunkin on the way to a meeting for a sweet "pick-me-up." I was greeted with joy (and humor) at the drive-thru and it immediately put a smile on my face. I am not a frequent Dunkin customer, so at the drive-thru speaker I had multiple questions, which they patiently answered. When I pulled up to the window, the team took care of me efficiently and had great customer service. They were so kind. I genuinely said a little prayer as I left, thanking God for the kindness that they treated me with that day, because I needed it! Thank you to this great team! It was just a few minutes for them, but it truly meant a lot to me-- plus the drink...