Starbucks — Restaurant in Chattanooga

Today we thought it was a good idea to treat ourselves to a couple of frappuccinos after a scary visit to the doctor. The medical mall was pretty much a ghost town, probably because it was a day after a holiday. 4 workers were there. There was only one customer before us. Not one employee smiled, greeted us, or thanked us and it took longer to get 2 drinks than it took me with the doctor. After waiting several minutes for them to finish the customers order who was ahead of us (he got a regular coffee and a bagel), it was our turn. We both felt like we were bothering the baristas. We tried to get them to smile and greeted them with a friendly smile and a "good morning!" (I work in customer service so I always do this when I go somewhere). We just got blank stares and a very unfriendly, almost irritated, "what can I get you". Then we waited. And waited. 10 minutes. They did one drink, gave it to my husband then started another order. After the 3rd time of trying to get the persons attention, she finally acknowledged us. We asked her if she knew there was another drink with our order and she said she knew but she was doing the next order first instead of finishing ours. Another 10 minutes go by and we finally got the drink. No "sorry for the wait", no smile, no thank you. If we weren't forced to tip, we wouldn't have. There is no "no tip" option on the credit card machine, but one must pay in advance so you don't know what awful service you'll get after you tip the minimum of 20% or more. All 4 employees had zero desire to be there. It was quite obvious. I've seen brooms with more personality than any of them. I would be willing to bet many customers are having very bad days since this is located in a medical mall full of doctors offices, and a simple smile and good customer service could brighten their day a little. After a morning getting bad news at the doctor then this experience, it made our day a little worse. If one of your locations should have more helpful, cheerful employees, I would say it would be the one in a hospital setting. I thought the Starbucks Corporation was...

It's a good Starbucks if you plan your time responsibly. Over the past year I've been here about 20 times. There is always a little bit of a wait but that is to be expected for a small Starbucks in such a busy hospital. There was one occasion where I waited 20minutes in line. I've witnessed first hand how nasty customers as well as Erlanger employees can be to the baristas so if you encounter a grumpy employee it may not be without reason. I make it a point to always be polite and try to make them laugh or smile. As a result my order has never been wrong and is always prepared promptly. I think it's fair to say that at times they are understaffed in addition to being underpaid and under-thanked. Most of the employees there actually have a pretty good sense of humor. I realize my review is quite different than most so let me say that I am not an employee nor am I affiliated in any way with this place. I think like anything else if you go there expecting a bad experience then that is the experience...

I am not surprised by the reviews for this Starbucks.

The employees are rude and quite honestly they need to be replaced. Their lack of customer service skills is quite baffling.

Your customers are a mix of hard-working Erlanger employees and patients. Empathy and kindness should come easy to you.

I go to Erlanger 3 times a week and I order the same thing. Each time, my price is different. Today I decided to push back because she charged my $2.75 for a bagel! She also decided to add in a cream cheese that I specifically said I did not want. The "manager" came over and rudely "fixed" the issue for me without an utter of an apology for their mistake.

When I asked to have a manager's business card, he pretended to not understand what I was asking for.

Someone needs to hold this group of individuals accountable. I will be reaching out to corporate to see what can be done.

Stay away from this place, it will...