Wings Town — Restaurant in Chattanooga

I’ve been coming to Wingtown since they opened in Chattanooga. At first, they were the best wing spot but they have became the worst!! The management changed & we’ve had problems EVERY since. Many people will vouch! I specifically called in today to place my order & requested that they make my chicken fresh [as last time I came, my chicken was not fresh!] The guys confirmed over the phone & once I arrived that my chicken was fresh. These guys smirked in the drive thru window the whole time I was paying & collecting my order. They also kept looking off as if you could tell they had a guilty conscious. I looked at my food & it looked fresh because it was hot [redropped].. once I arrived home to eat my food, it was a complete facade. The chicken is old, recooked & dried out. I contacted the location & instantly requested the manager—manager Angela got on the phone & I expressed my frustration that my food was not fresh, even after I requested it to be & I could tell my chicken was redropped & fried crispy but the chicken under the skin was so dry b/c it wasn’t fresh! Angela NEVER apologized [NOT ONCE] & acknowledged my concern. She first tried to say my chicken wasn’t old & it was fresh until I thoroughly explained to her how much I’ve came there in the past & I know the difference when their chicken is fresh vs when it’s not. She then came back & said she can’t put my name down—I have to come back because ppl do this to get free food. I explained to her she can look me up in their system & she’ll see I’ve spent PLENTY MONEY with them & I’m NEVER just trying to get a free meal. I just want BETTER FOOD & BETTER CUSTOMER SERVICE! EVERYDAY! NOT JUST ON OCCASION! Her biggest concern was driving all the way back across town to bring the chicken back for it to be remade OR refunded . I explained to Angela I’ve been at work all day & I would not be driving back over there b/c that’s an inconvenience of my gas & time plus they are about to close in the next hour & a half. She insisted! My issue is this has happened times before & I took the chicken back & all they did was set it to the side.. WHO WANTS TO DRIVE BACK UP THERE EVERY TIME WHEN I’m PAYING FOR FRESH FOOD IN THE FIRST PLACE! NOBODY SHOULD HAVE TO DRIVE BACK THERE UNLESS YOU LITERALLY GAVE SOMEONE THE WRONG ORDER, NOT BAD QUALITY! Now that this is my experience again— I’m convinced they are redropping bad chicken instead of throwing it away. Not to mention, they will have you wait on it like they’re cooking it fresh, knowing they are not! If you ever wanna know if your chicken from Wingtown is old, I guarantee it will have black spots on it!! It seems this company is more concerned w| losing money rather than the health, safety/quality & customer satisfaction of their customers. You can look at the inside of the chicken & see its old & recooked due to the dryness of the chicken. This company has been constantly reported of giving out old/bad chicken!!! It’s literally hit OR miss & I’ve seen on multiple occasions where ppl have gotten sick due to them serving old chicken. There is a MUST that we get better management or close this place down!!! they definitely need to be inspected for the unsanitary conditions....

Ok, so good morning. Not wanting to speak badly about this place, let me give the good first. The food taste amazingly great, the hot sauce is impeccable. Now for the not so good part, the quantity of food you receive is ridiculous, for the price you pay. The wings are so tiny, this must be the newborn baby chicks that’s barely a day old, you open the to go box and say can anybody tell me what is going on here! You get a handful of okra, chicken, you can count the okra, it reminds me of a kids meal for full adult price. Other places just pile the okra and fries on your plate, at wings town, they count them out seems like. I was very disappointed with the quantity, if you order a 6 piece wings, they should give you 6 more because of the size. Just give us more food for the price we pay! Is all I’m asking!!!!! Just don’t make no...

Ordered the Philly Cheese Steak meal with a fry and drink. Got extra cheese for $0.75 and extra meat for $2.00, and it was well worth it. Everything was made fresh, and the cashier verified what was on the Philly to make sure I wanted everything on it. It looked like they were getting ready to close the inside, but the inside was clean. The counter is protected by plexiglass. I'm not sure if that's a remnant from Covid or for protection as this place is not in the best part of town. However, that is where you find some of the best places. The Philly was good, and so we're the seasoned fries. I would come back again to try some of...