Subway — Restaurant in Chelsea

I had an experience at this location that ruined the rest of my day. I walked in to pick up an online order when a belligerent customer (middle-aged white woman) singled me out and harassed me in front of the other customers. Not only did this make me feel very uncomfortable, but the employees did absolutely nothing to address the situation or check in if I was okay.

On top of this, I noticed that the employee handing me my order (young white man with glasses and a shaved head) had a condescending smirk on his face when he called me by my name immediately after I got his attention. It is understandable that an employee would learn the names of returning customers, but the immediacy at which this employee said my name made it appear that he was consciously anticipating my arrival (while there were nearly a dozen other customers standing in the store... waiting to be served...). I find this singling out of individual customers to be quite disturbing, and it seems possible that this may have also involved other employees, as all but 1 of the 5 employees were huddled in a circle with their backs TURNED AWAY from a room full of customers as soon as I walked into the restaurant (very unprofessional).

This experience has truly spoiled how I see Subway as a brand. I have had multiple other issues at this location in the past year or so (employees late to completing my online order or not fulfilling the order at all, experiences with other belligerent customers) that I was willing to overlook until now. But today has proven to me that these were not isolated incidents.

It's also frustrating to know that I could have avoided part of this unwelcoming experience if this store simply put online orders on a rack or stand so that customers could pick up their orders themselves (a standard practice across the fast food industry). I'm extremely disappointed because I have been coming to this exact location on and off since I was a child. Funny way for a restaurant to show their appreciation of customer loyalty... I don't think I will order...

Just passing through the Chelsea Secretary of State Office and saw there was a Subway in the same complex. Glad I stopped in. Food was delicious and the two ladies working there were super friendly. I got a side of meatballs for my dog and they were so nice about it.

I come from a restaurant family, and Customer Service is very important to me. They made my visit. Many Subways just feel like a chain store that is just moving you through the line. This experience was different. I...

This Subway has embraced the slow food movement. I, for one, say, "Hurrah." My son (two years old) really enjoys the blue chips (Cheddar and Sour Cream, not stocks). We order him a double-bacon flatbread with cucumber and/or bell pepper. He does not eat the cucumber. And/or the bell pepper. My wife thinks that this is too specific and it's going to blow my cover. But maybe I just fabricated this whole thing based on what I observed of some crazy child and a frazzled parent in...