Barrelhouse Pub & Pizza — Restaurant in Cheney

This place was amazing the first night my boyfriend and I came here for dinner and drinks. The second time, it was a nightmare. About a week ago my boyfriend and I came here for a pepperoni pizza and a couple of drinks from their specialty menu, the waiter was a guy about our age between 22 and 27 and had curly hair. He was extremely kind and was quick to greet us as soon as we took a seat outside! We loved having him wait us. He was also a huge reason we returned last Monday night, 10/17/2022. We only went for a couple drinks and an appetizer this time because we weren’t as hungry. We probably arrived about 6:30 pm and took a seat outside like we did last time. About 10-15 minutes passed and no one had came out to greet us yet. The inside didn’t look terribly busy for a Monday night, and there were at least 3 waiters for a small place. So we went in to grab menus, and it took at least 5 minutes for one of the young blonde waitresses to notice us. She told us to take a seat and assured us someone would wait us, so back outside we went. That’s when I noticed a tall dark haired waiter grab two menus inside and start his way towards the door that lead to us. I had caught a glimpse of him looking our way and giving the biggest eye roll I had seen from a 28 plus year old man. He came outside to rudely toss our menus on the table and was extra rude when asking for my ID, which is fine but not sure why he couldn’t ask nicely. He came back with our drinks about ten minutes later and asked if we wanted anything to eat, which I then asked for the Barrel Bites, which if you don’t know are garlic bites with a side of marinara. Although being a very small order, it took almost half an hour on top of our going on an hour visit for the Barrel Bites to arrive! The blonde waitress came out and apologized for the amount of time it took, and asked if we’d like plates and silverware to make up for the amount of time it took. Being that the Garlic bites were obviously finger food my boyfriend and I were extremely confused with her offer. We were basically done with our food when she finally came back, and then she acted shocked when my boyfriend told her he “didn’t think we would need the silverware and dishes anymore”. We finally got to leave about 8:15-8:25 pm, so a 2 hour visit for two drinks and an appetizer on a very non-busy Monday night. It was an extremely unpleasant evening, and I hope and pray I never have that waiter again. Again he was maybe 6’4”, dark hair and eyes, and just a nasty attitude over all. Completely ruined...

A coworker kindly organized a going away lunch for me here. About 15 of us showed up for lunch on a Friday around noon. The place was relatively empty otherwise, with only one or two other tables.

We were seated and had some main menus. We asked for lunch menus and were told they'd be brought, but they never were. I got a sprite and was served what tasted like club soda.

After waiting about 45 minutes with no lunch menus and no one taking our orders, some people had to start leaving to get back to work. I went up to the main area and asked for the lunch menus. I also indicated that we had some people who had to head out and asked if they should come to the front to place to-go orders. I didn't complain or imply that our server had done a bad job, just asked how to handle the people who had to leave.

The person who I spoke with, presumably the owner (older than the college kids who were working) answered with so much disdain. He said something to the effect of, "okay? Well we have one person working, so we'll get to it when we get to it." I get that they're short staffed, but the tone with which he said it was super condescending and rude.

The rest of the meal continued much the same way. Food that was mediocre at best (my boyfriend's personal pizza looked like it was frozen cafeteria food). Some people never got to place an order at all. The checks were all messed up, with one person being charged for multiple people and others having additional/missing items.

The weirdest part was that I saw two servers just hanging out near the bar for most of the meal. Short staffed but they're just chilling?

In short, we gave them a ton of business and they seemed irritated by it. It felt like we had inconvenienced them by eating here. I've been here on other occasions, like a Thursday evening, and clearly they survive on the college crowd coming through on nights like that....

We love to use Eaglebites as a way to get Barrelhouse! It's almost always been perfect and the barrel bites with the pesto ranch is amazing.

Unfortunately tonight the entire order was a bit of a disaster. It took about an hour from the time I placed the order to the time it was delivered, which I was okay with as the delivery time is always an estimate.

When I recieved my food it was very incorrect. The barrel bites were half cooked, I did not recieve the pizza I ordered (a Maui but we recieved one with chicken and artichokes), there was not an extra side of pesto ranch that we ordered, the pizza crust was burnt and it was all cold when we opened it up. According to the order updates I had from Eagle Bites website, the poor delivery driver waited about 40 minutes between the time he arrived at the facility to the time he left.

At that point the food was more of a hassle and disappointment than it was worth. Hoping that when we order in the far future that these problems will be...