5 Coins Restaurant LLC — Restaurant in Cherry Valley Township

Racist, Unprofessional, and a Health Hazard -

Rating: ★☆☆☆☆ (1 Star)

This is the most unprofessional and frankly, racist establishment I have ever had the misfortune of dealing with. My experience here was an absolute nightmare from start to finish.

First, they failed to include all of the food I paid for in my order and second we found facial hair in our food. When I called to resolve it, they promised me a credit for the unsanitary food they served us.Simple, right? Wrong.

To my utter disbelief, when my wife went to the restaurant to use the promised credit, the manager gave her a completely different story, refusing to honor their own word. It was clear from the interaction that she was being treated differently and dismissively.

Frustrated, I called back and spoke directly to the owner, expecting a resolution. Instead, I was met with sheer rudeness. He was belligerent, unapologetic, and when I pressed him on the issue, his final solution was to threaten to block my number rather than address his restaurant's failure.

The pattern is undeniable and appalling: they make a mistake, they lie to correct it, and when you hold them accountable, they resort to hostility and threats. The difference in treatment between my initial call and my wife's in-person visit, followed by the owner's aggressive response, points to a deeply rooted culture of discrimination and unprofessionalism.

I am now left with no choice but to take serious action. I will be filing formal complaints with the Better Business Bureau for the fraudulent refund and with the Health Department because any restaurant this dishonest and poorly managed likely has issues in the kitchen they don't want the public to see. Do not waste your time or money here. This ownership is toxic, and they have absolutely no regard for their customers or basic...

I hadn't been to five coins in a while but decided to go there for breakfast this morning. It was disappointing, unfortunately. I ordered the country breakfast and specified scrambled for the eggs and hash browns for the potatoes. The country breakfast also comes with two sausage patties and a biscuit with gravy. I asked for Cholula hot sauce and also ketchup. One of my favorite things about hash browns is when they are really crispy and I can put a little catch up on them. So delicious to me. Unfortunately, when my breakfast arrived I saw that they had put gravy all over the hash browns. I guess some people like it that way? The hash browns were not crispy at all. They were mushy and the gravy made them more so. The biscuit hadn't risen or something. It tasted okay but it wasn't fluffy or anything. The texture was more like a soft cookie. I ate the biscuit and gravy, the eggs, and the sausage patties. Then, I got started on the hash browns but couldn't make it through about three bites. There was no crispiness and I really did not want gravy on my hash browns. I'm surprised you'd have to tell them that. Disappointed, I sat the plate to the side and figured the waitress would ask why I had left almost all of the hash browns uneaten. She didn't. It will be a while...

We were out of town guests stopping by for lunch on a Monday. The food was pretty good. We both ordered the american cheeseburger and a soda that came to $21 and change for the two of us before tip. My husband loved his burger, mine had a little bit of a charcoal & lighter fluid taste but overall was decent. That staff though was outstanding!!! You could tell it was a family run place with lots of love. All of the staff was super friendly and each time they were near checked to see if we needed anything. We did feel a tiny bit out of place due to it being a Monday afternoon we were the only non seniors there (besides staff). The back of the order ticket was a coment card (sadly since we had to have an itemized receipt we had to keep it).

My big suggestion for the owner would be to add the menu/ prices here to Google. This is how we found them. Along with a sign if you need to seat yourself or wait at the front when you come in. We were left confused for several minutes. And again thank you for having such...