Domino's Pizza — Restaurant in Chesapeake Beach

Last night we ordered pizza and wings for dinner. Upon arrival which took a very long time due to the driver admitting “I stopped to get gas and my gas cap got stuck so I had to wait for a refund”... we said it was okay, but I mean you should not be explaining that to your customer. When we began eating we found a long, blond-ish women’s hair stuck into the pizza... as in under the ham and the cheese. Immediately we stopped eating and I called the store - remembering their claims of “delivery insurance” on the ads. The cashier women who answered the phone said “they will get a new pizza out when they can” and have no time frame, and I explained we wanted fresh wings too because we were turned off by the whole meal due to this and didn’t want hair to later be found in the wings too. She refused. I spoke then to the manager, April, and she still said the same thing and was very curt and unapologetic. I asked to just refund me as I would be ordering from Papa Johns instead, and would like the GM to call me. She said she can’t refund me, and only the GM could so he would have to call me back. We ended up spending double at Papa John’s for the same exact order as we didn’t have a coupon code. All together a $20 dinner cost me $60 out of my bank account. Needless to say we are huge on service and this experience has been something that has turned us away from...

We just ordered from Domino’s Pizza we order all the time my granddaughter went out to get the pizza because it said it was delivered and no one was there. The people got the address wrong. They went to the wrong street. My daughter granddaughter sitting there trying to tell them where to go, she told the girl girl to right off of Summer Boulevard and she made a left so my granddaughter went to the end of the row now it’s night time and she’s 15 years old. She got pizza from the lady. Ask her receipt no tip on the receipt and ask my granddaughter. She gonna put one on there she said no so the ladies yelling out the window to my granddaughter. I’m sitting here listening to her telling her not to order pizza if she can’t give a tip this Domino’s has been the worst Domino’s I’ve ever seen Chesapeake Beach get...

Never order from this location ever! The driver couldn’t find my house. He called me twice. I picked up the phone I said hello and he wouldn’t say anything.

I called the store because it had been an hour.

They said he was going back to the store but will have him turn around.

I didn’t want cold food by that point. The girl on the phone was irritated that I was upset … I apologized for being upset to start with because I hate complaining. I was polite but she still had an attitude from the start. No one said sorry or anything.

I said I wanted a refund and she hung up on me!

Customer service is horrible! Aren’t they suppose to say I’m sorry he couldn’t find your house.. let me warm up the food,...