Panera Bread — Restaurant in Chesapeake

Came last Sunday at 1030am and there were no customers inside other than a couple that was leaving. Drive thru was not that busy. I thought it was crazy that I didn't get my order past 13 min from pickup. There were plenty of staff in the back, 2 sitting around on their breaks and felt like 1 lady in black uniform scrambling was making all the food. I figure by now the restaurant has a handle of things since being open in mid August. I get in line to ask for my 2 coffee cups after 10 minutes after there was finally a cashier standing there. There were no cups, utensils out in the dining area. The lady in black did apologized it took so long. I think if they going to honor their policy of order not being right, then a free pastry should of been offered for the long wait. I also felt the meat portion of our chicken frontega was lacking. The app also overchcarged us on the BOGO $5. While waiting on our food, I did noticed they kept on passing food out to the drive thru area...thru the main door....and one lady comes out holding a big food spatula I assume for bread oven....I was thinking how unsanitary to bring that out of the kitchen area. Anyway, I think the restaurant is still new and they are still learning to do things...expect a wait. The dining area is small compared to other PB's. Someone cleaning in the dining area could be better....didn't see...

Do not come here if you don’t have a lot of time to spend waiting in the drive through line. Even if there are few cars in the parking lot and no other cars in line, you’ll be waiting. Three visits here and this has happened every time. I’m talking 15 to 20 minutes or one item when there were either one or no cars in front of me in the drive-through line. At 6:45 on a weeknight, I tried to order three different pastry items. Each time I was told that they “just sold out” even though there were only a couple of cars there. I’m assuming that they had just thrown out the pastries from that day really early before close being honest about it. That being said, the food that I have been able to get there has always...

Do NOT go here. Been twice, both times it was terrible. They were so stingy with portions, it felt like a rip off. The first time I chalked it up to be a new store….staff is unfriendly, unhelpful, and straight up rude. One employee, when asked how to redeem points(the kiosks wouldn’t do it), said “just order online lady”. If I could give zero stars I would. If look at all my reviews, I am very reticent to leave bad reviews, but this time, I made...