Wendy's — Restaurant in Chesapeake

This Wendy's customer service is absolutely horrendous. Do yourself a favor and SKIP THIS RESTAURANT. Go to the Wendy's a little further down Battlefield. There is one on either side of Battlefield by Walmart or by the Dollar Tree by Cedar rd. If I could give zero stars I would. At the end of the day, did I get my meal? Yes. Was it complete all times? No. The first time I went here I wasn't greeted properly on the drive thru and was just asked what I wanted. I asked for my meal and some BBQ sauce with my nuggets. I didn't get any BBQ sauce but was already out of the area to go back and ask for any when I found out. The second instance I was in the drive thru for 17 minutes. I'm a patient person but that still became too much for a drive thru. I ended up leaving. The third instance today there was no one in line. I STILL waited 15 minutes. When asking twice what the wait was I was told, "We're taking a 15." Same drill with the terrible customer service, not even reading my order back to me. When I pulled up to the window and paid, the employee asked me to reverse a few feet then pull up. Everyone who has worked at fast food knows they're just trying to reset their timer so it looks like I was served faster. I politely did so. If these guys didn't care for their service, it would've guaranteed that they would have spat in my or my child's food, which was why I did so and didn't say anything about it. Once again, no BBQ sauce.

It's a little further of a drive, but I'm going to another Wendy's from now on. I'd rather not deal with these people and their terrible...

Absolutely horrible experience. My boyfriend came into the restaurant to order our food. He asked for my burger be on a lettuce wrap. The cashiers response “everything is soaked in gluten this is the worst place to eat if you’re gluten free”. Extremely unnerving to hear. Do we not care about cross contamination or cleanliness? He said it was fine and that I’ve ate there before with no problems. So they decide to still put a bun on my burger. When I realized the mistake I called and spoke to a manager who was very apologetic and helpful and offered a free meal whenever we return. She called back a few minutes later to say I was probably at a different Wendy’s and should call that one because it is intolerable what they did. So I called the correct Wendy’s and the manager I spoke to a manager was extremely rude, no help at all. And basically called my boyfriend a liar saying the employee never said that. And since he confirmed the order it was his fault. I have never in my life heard a managers respond this way to a complaint. No sorry, no issuing a refund. She even hung up on me. I have a literal gluten allergy and for them to slap a bun on it after knowing about the allergy is negligent and shows how much they care. We will never...

Visited Wendy's at North Battlefield Blvd Chesapeake Va...worst experience at any Wendy's in the 757 area...used the drive thru placed my order and I had everything on sandwich I hadn't asked for...even after asking for the add on ingredients i.e. x-lettuce x-tomato x-onion and x-mustard only...when I took it back in there...they said we got you...it's right...so I returned to car and the sandwich had x-x mayo and onions nothing else...I went back inside and told them again...they had...looked like their whole staff around the drive thru area...one of the staff came out and stated we just need to add...I told her no...I didn't want the sandwich it was wrong and I wanted a new one...this time I opened it in front of the manager and it looked perfect...so I thanked them and left...when I got down the road some I proceeded to eat my sandwich and found that the burger was half raw...still showing blood except where the burger hit the grill...didn't take it back this time but would like to see improvement...the manager Corey kept stating he had a young staff...a lot of 16 yo...I told him and the manager the next day...age has nothing to do with it...it is a matter of training...if you want a good burger...skip...