Audio One — Local services in Chesapeake

Unfortunately I have to give this company one star and that is only because of the equipment they installed was good. I had an after market radio/back up camera installed into our older Nissan Titan for my sons 16th Birthday. We left the truck there one day for installation. The company did call and notify me that because it was an older truck pulling off the dash to install the radio would could cause cracking to the dash and I gave approval for that. When we went to pick it up the next day, The cracking is much worse than I expected it was in multiple locations alll across the dash, but I was actually ok with that because I knew that was a possibility. However when I went to pick truck up the rear view mirror was hanging loose or dangling from windshield. So I called company back to let them know they told me to bring truck up to take a look. the employee went out and came right back in and told me that the glue was coming loose and referred me to a glass company which is next door to his shop. I told him the rear view mirror wasn’t like that when I dropped it off the day before. He told me sorry its just an older truck and the heat must have over time caused the glue to breakdown…. I said so your telling me this glue just so happen to breakdown while my truck was in the parking lot for 24 hours as it was not dangling before I dropped it off. He then basically said yes that he did the install and he did not touch the rear view mirror. I then said that made no sense, highly unlikely that the sun caused that to happen in 24 hours while the truck was in the parking lot. Especially since they were pulling out parts of my dash board and also installing a blue tooth speaker directly beside the mirror not even 4 inches away. As well the dash board is completely cracked in multiple locations which leads me to believe they may have had a hard time getting the old piece out maybe the mirror was bumped in that process. All of this I can still deal with a completely cracked and broken dash board a broken rear view mirror, but the worst part is the man/employee that was talking to me was so mad and irate, he was raising his voice, telling me he did not break it. He slammed my truck door walked off and put up a piece sign and said duces? OK… then he came back yanked open my truck door and told me he may have done something for me like split the repair cost, if I wouldn’t have accused him of breaking the mirror…. I told him he had poor customer service, and you should not talk to your customers in such an aggressive manner. I would not recommend anyone purchasing from this company unless you want to deal with the headache’s I had to deal with. Poor customer service as well as bad installation as I had many things broken In the process and had to deal with a thug who was disrespectful, unprofessional, and did not take responsibility for something that clearly broke during...

This usually isn’t like me to post horrible experiences about businesses but I would hate to have anyone got through the same thing as I. It’s really disappointing when you bring a near flawless car to a business, trusting they will take the utmost care when working on it. I understand that freak accidents happen but when the business says it is partially my fault, thats where I draw the line. It’s sad because I have been giving them my business since the days of GoHo Audio.

On 3/16/24 I brought my vehicle in to have a dash camera installed. About an hour and a half into the install the guy at the front desk tells me they run into a small problem. Well this really wasn’t a small problem. When putting back the covers for the electronics of my rear view mirror, they caused a HUGE crack in my windshield!! Mind you, my windshield had ZERO damage before I put my car in their hands. A man named Josh that was in the shop (by the way who was VERY rude and constantly cutting me off while i was speaking) said to be “fair” they would pay for HALF of the cost of the windshield replacement. Half?????? So you’re telling me that I’m partially responsible for bringing my car to your business and YOU damaging it???

After me asking SEVERAL times what they were going to do about it, Josh would not budge on only paying half. When I told him to hold on while I called my lawyer, he said “you really want to go that route over something like this?” Honestly, I didn’t, i was really just looking to ask what options I had as a customer. BUT when Josh made that statement, at that point, I actually wanted to pursue and file a lawsuit. Josh then proceeded to tell one of his workers to REMOVE the camera system that I PAID FOR. So Josh really was asking for his business to be shut down because they would not own up to damages THEY CAUSED.

Long story short, I will NOT be bringing ANY of my vehicles to this shop. I’ve also spoken with several others that have done business with them along with several others I’ve referred to them and they too WILL NOT give them any business. I am refraining from actually posting on my social media due to the 20k+ followers I have locally which I know would IMMEDIATELY ruin them and thats not what Im about. Anyone who takes the time to read this, please consider other options to take your vehicle to if you really need quality work done. A business that does NOT require you to sign liability forms and does NOT warn you that when installing aftermarket items damages may occur should be an...

I was researching various places to perform a professional install on my 2021 Nissan Maxima and decided on Audio One Chesapeake. I had already purchased the equipment, a Kicker 10" CompC, Blaupunkt 4 channel amp, 8 gauge wiring kit and a LOC, all from Amazon, and made the appointment. On my appointment day, not 5 minutes after my car was taken to the back, the technician, Ben, came out and had the equipment that I had bought on the counter. He informed me that the LOC was pretty much junk and the wiring kit wouldn't last a year because it wasn't copper. He then told me he could make the amp work but it was unnecessarily large and wouldn't perform as well as a mono amp. Ben also informed me that the Maxima has a very good, 11 speaker Bose system already. He wasn't upselling, he was making professional suggestions to give me what I was looking for, fabulous sound in my new car and I knew I was kind of lowballing when I purchased the equipment. So, he quoted the price of a Hertz mono amp, LOC w/Accubass load match and a proper 8GA wiring kit, all very reasonable and I decided to go with it. After about 2 1/2 hours, Ben came to get me and took me to the back to view & hear the installation. He had expertly hidden the amp, no wires showing and the bass adjustment knob looked like it was installed when the car was built. I could hear the bass as I walked in and sat in the drivers seat. He pointed out the bass knob and asked me to adjust it, which I did and he told me a better sub would be far better. At first, I'm thinking it sounds good to me and then he offered to hook up a sub that would take the system over the top. He hooked up a Mojo Pro 12 sub and all I can say is, HEARING is believing! The Kicker sub was struggling with the power the Hertz amp was delivering but the Mojo was saying "give me more" and was hitting with tremendous bass and clarity. I know this review is lengthy but I had to give recognition to the Audio One team at the Chesapeake location for their amazing professionalism and car...