Wendy's — Restaurant in Cheyenne

This is for the Del Range Location. Never have I ever been treated so poorly at any fast food restaurant. We have visited this location many times and never have we been disrespected like we were today. We get into the drive through where the line is huge and we take the gamble that it will move fairly quickly. One you get into the drive thru you can’t just get out. We sat for 45 MINUTES!!! 45!!!!!!! Then we finally get to the speaker and the girl on the mic is snide and does not care at all that it is taking forever to do anything. Then they are out of potatoes??? At 1pm on a Sunday you are out of your signature items???? Seriously? So now we are really trapped in the never ending drive thru and we can’t even get what we would like. Wow! We wait longer because we are trapped behind one guy in a car that must have ordered the entire menu. Then we see one tiny bag come out the window and he drives away.... then we finally get to the window and I ask for the manager. No hello, no sorry for the wait, no anything from the girl at the Window. After an ample amount of time this guy, SHELBY, comes to the window and says in the most nonchalant manner, “SO...WHATS UP?!” Are you kidding me???? For one he did not look like management and if he was...they were seriously digging at the bottom of the barrel to find this guy. I proceed to tell him about the experience and he is smiling with his black teeth and is like “yea, we’re short staffed” so I say, well maybe someone needs to inform the customers waiting in the never ending line about the lack of food and service. At this point we are livid. I asked him for the GMs name and the RMs name and he told me I can’t give that to you all I can do is give you this... and attempts to hand me the back of a receipt with the survey number on it... I am now on a mission. This store needs an overhaul. Yes it is just fast food but for $10 a meal (same as a sit down restaurant) I would expect some respect as a customer. This is disgraceful, I can see if it was a store full of kids but these are adults. This makes me sad to say that Cheyenne is my town. Maybe if they weren’t in the back cooking up meth or whatever they could cook Wendy’s products. Stay away from...

I never complain as I work in customer service but my experience tonight has me questioning even drinking my powerade. We used the drive thru. The only female working there that I saw was taking orders. She was so rude it was enough to make my blood boil. The more we ordered the more rude she became. When we got to the window she was filling our drinks while passing some dirty looks. I ordered a large cherry powerade, it was 3/4 of the way full when she looked at another employee and took off into the lobby with my drink with no lid. When she came back it was full with out a lid. I can't help but worry about people messing with our food. I was being very polite. I like to kill people with kindness. She wasn't having it. Tried to take the survey but we were never handed a receipt. Unfortunately you have to have your receipt to fill it out. She was upset when she had to get my boyfriend his frosty. I don't know what her problem was but you don't take it out on customers. Customer service is not a good job choice for her. Food was good, but I was...

I continue to be pleasantly surprised by Wendy’s and other “higher caliber” food places. The cashier was very polite, well spoken, professional, efficient and the most important: charged me for and served me exactly what I ordered. She was also helpful and patient when I didn’t know where to look for a promo in my app. Great experience here as always!

I could be wrong, but it seems like when employees are treated well , they represent a business well… what a concept?! You’d think everyone would have jumped aboard the loyal employee is an asset not a liability band wagon already, but it’s painstakingly apparent at some establishments that’s not the case… (I’m looking at you … i could name a few but I’m here to give credit where it’s due not point fingers👇🏻)

Who knows? Maybe someone in management somewhere that needs to read this will. 🧻🧴😇 Welp, my job is done here. You can attend this and my other pieces of life changing tidbits and thoughtful rants @ my YouTube channel:...