McDonald's — Restaurant in Chicago

This is the fiftyeleventh time managers scream at the customer line to use the kiosk in an angry and bothered way. Half or more of the customers do not walk in to use the kiosk, they won't. Stefany keeps trying to force people to use the kiosk by letting the line sit there and make it all the way to the entrance. If you ask to make an order they scream at you in an attempt to intimidate you into not bothering them. Very bad managing. They ALWAYS HAVE THIS ISSUE TO SEEM TO BE UNDERSTAFFED AT PEAK HOURS. Even if there's a couple or more on duty and they're not too busy they just huddle up by the monitor lollygaggin. No exaggerating Even if they're not busy it's " "USE THE KIOSK!". That's all you hear. You never get a Goodmorning. They seem to not be able to handle the rush and then get mad at customers that expect to get tended to when they make it to the register. There's never anyone waiting at the register to greet customers. On the contrary, when you remind them that they have customers in the lobby waiting to order they seem to get mad. Damn near every day expect to wait 15 to 30 minutes in line for someone to even step to the register. Then they take one order at a time and step away for another five or ten minutes during very obvious rush hours that they should be ready for. Last but not least I can't remember hearing "Good morning welcome to McDonald's how can I help you?" You know, the basic. Its more like a omg what do you want type of service, quite literally NO EXAGGERATING Management needs to be retrained or put back on fries if they don't know how to speak with customers. Ms. Stefany, with all due respect, I'm no manager at McDonalds but I know it's Goodmorning, welcome to McDonalds. We'll be with you in a minute. We're understaffed at the moment but IF you'd rather please use the kiosk. The Cashier should be at her post just like the window people dont move either. And it's MOST DEFINITELY NOT "USE THE KI😡SK!" Stefany, Selena.. I know management can do better than that guys. Stop trying to sound scary. Stop screaming at the line up to three four times at times like we hear you the first time, we're at your register though where's your cashier??? As managers you guys should be trained for managing stuff the correct way Half the people in line are senior citizens getting...

I’ve left very few reviews in my life for anything— let me be clear when I say this. Whoever the manager is who is on the shift tonight, August 31st-September1st, 2025 @ 3:34 AM.

First: This McDonald’s is 24 hours. Follow corporate and franchise operating hours. Second: The manager ignored the request for their information through the drive up window and then hung up on me when I proceeded to file a complaint over the phone. Third: They took my money via mobile order which is robbing someone. Fourth: I called the Ashland location to get the corporate number and I filed a complaint there as well. I really don’t know what kind of training you give staff but if the manager is acting like this I’m guessing the store is probably not run very well.

To say that you are losing money at this location because of this is an understatement; I have been to this location everyday after work this week and a 24 hour McDonald’s keeps telling me that they’re closed between 1 - 4 AM. Please pull up the drive through footage for confirmation. I’m from the area and have MA plates on my vehicle.

Point is over $14 and 3 sandwiches I’ve had the least professional help from one of your employees which pretty much is on part with the expectation for this specific location based on the people I grew up around. You’re really not hiring far outside of this neighborhood for talent and it shows, here.

I’ll be back in a few hours for a refund, an apology, and a formal complaint against everyone on staff tonight.

This KPIs for customer service, retention, and overall customer readiness — trash. I’ve worked in corporate for 10 years and I’ve never been this disappointed in a manager or their staff— do better. Retrain the staff here.

See you all promptly in...

This place has the worst night shift ever I literally just got into argument / screaming match with one of the most unprofessional managers ever at this McDonald's I pulled up into one lane to order through the drive-thru the other lane was the only one getting orders taken so after two orders were taken before mine and a third was about to be taken while I'm sitting there asking if the speaker is working I was completely ignored so I pulled up and ask for a manager and Daisy had the worst attitude as a manager and that she had the nerve to start cussing because she said I was cussing. I don't care if I'm cussing I'm the customer I'm upset cuz im being ignored. As a manager you never speak to a customer like that! Like we in the streets ghetto as hell. Smdh. Francisco was the only one who had some sense and defused the situation instead of making it worse. Daisy needs to find a new job as this one doesn't fit her. She wants to act like she's in the street she needs to go find a job in the streets then not at no McDonald's. This is not the first time that I've had issues at this McDonald's overnight. during the daytime I don't have no issues at this McDonald's but everytime I come here at night time it's a problem! Theyre either taking cash only/ their credit card machine is down something's always wrong or closed down with all the lights on but they wait for you to pull up to say that they're closed at the moment. Get it together!!!! And I'm going to report this to cooperate because I'm...