Interurban of Chickasha — Restaurant in Chickasha

I am giving a one star review due to me not being able to give a negative star rating. We went in to have some dinner while spending time with our kids… that should have been an enjoyable time but due to our service it turned into a nightmare! We all ordered different things and the problem began when I ordered chicken fry steak, kept it pretty simple my only request was that my gravy be on the side.. next meal that we had was for my husband.. he ordered the hamburger steak again kept it pretty simple he wanted no gravy on his meal and maybe something else to not be on the steak.. simple right??? Well mine came out with the gravy on the steak… yes this was something minor and could be fixed pretty easily and I could have been fine with that but you will see in my next problem that came up and maybe you will understand… so problem #2 was with my husband’s order, once again it came out with the gravy on the meal… once again simple to fix right!? Well they bring out another “new “ meals mine was fine besides that the burned my steak, but I was going to go ahead and jut eat it but to our surprise when the brought out my husband “new “ meal that is not what he got.. they just scraped the gravy off the original meal and just served it back that way … there for we asked for the Manager and she came out we told our complaints and she said that they do that all the time they just set it on the side, scrape it off and re serve that’ to the customer so needless to say we were grossed out and I then refused to eat my meal after hearing that!….Our kids have already Finished their mail and we were grossed out by our problems were handled…so we told him that that was unacceptable. That’s cross-contamination. The health department needs to be notified and she offered to make us something new. But we did not do that due for due to the fact that that’s how they did things and it grossed us out so she said that she was gonna take it off our meal and I said that we shouldn’t have to pay for anything because it turned into a nightmare, our kids had been done before our was served for the 2nd time …but she did not care. We were fine with paying for our kids meal because they did eat it but we should’ve not been put in that situation. The staff did not care about anything That went on nor did they make meal comp for the whole table, but we don’t go in looking to start a fight. Try to get out of paying for anything, but this was just very unacceptable. I plan on tomorrow calling the health department. I also plan on calling the owner of that franchise office or call enterurban Headquarters and reporting this this was very unacceptable and I plan on calling in your corner I believe it’s with channel 4 news and reporting how they did it as well because it’s gross. It’s cross contamination and I’m pretty sure it is a big health violation. I advise you think twice before eating there in the future…. You’ll never know what will happen with your meals that you order due to the misconduct that goes on in the kitchen…All I can think of is how gross they did...

I marked the stars down because of our experience there. We’ve never been to Chickasha really and never been to any Interurban restaurant. Upon entering with my husband and 3 kids, there were 3 x 20ish age “boys” (I say boys due to their behavior) standing by the hostess desk. The 3 “boys” were closely standing together, snickering, whispering, staring, and laughing. They appeared to be laughing at my husband 🧐. I looked back and my husband was leaned up against the wall, minding his own business. He’s balding up front and the rest of his hair is about an inch or 2 long. It is the only thing that maybe looked funny. I kept an eye and thought maybe there was something else they were laughing about but as we turned to be seated, when my husband turned, they started busting out laughing quietly. I can’t 100% for sure say they were laughing at him but that was definitely the perception 😡. I went directly to the manager who apologized and verified who had done this. While I appreciate the apology from the manager, I would have been a lot more satisfied if the “boys” had come to the table and apologized for making us feel uncomfortable. When my husband asked why I went to the manager, I told him. In which he decided to sit there and order nothing for himself because he was so angry. My husband has spent 20 years giving his life for this country. He’s probably been in the Army for about the same time as these “boys” have been alive. And even if he hadn’t, no customer deserves to feel uncomfortable in an establishment. The food was decent. A little pricy for what you get but good nonetheless. We probably won’t be back, definitely wouldn’t bring my husband back. Really sad too because I could see it being a good local...

We go to this establishment three times a year, we have always had a great experience. This time our food was very cold when it came to the table. My baked potato had shredded cheese that was already melted and reheated, my steak was cool to touch, broccoli barely ward. The two friends with me one had fish tacos, the tortilla was so hard she couldn't eat it so she just ate the insides of it. The other lady got the same thing i did and hers was the same condition as mine. We say to the waitress that our food is cold, she said " I can't help how they expedite the food. " We eat because honestly we do not have time to deal with a whole other meal as long as this one took to get to us. I make a comment to my friend, please enjoy this meal here, because we are never coming back here. She gets upset because she really likes coming here. She asks for the manager, well the owner is here. So he comes over I believe his name is Joey possibly. He comes over and sits down with us and my friend tells him the story. He said is one of your names Karen? The older lady telling him the story has no idea what that means. But the other two of us do know what that means. He tells us of a "Karen"" saying he put up on their sign outside and that someone got offended. Well after all of the cold food, waitress saying she can't help how the kitchen does things, and his Karen comment, I am done with this. He brings my friend a $50 gift card and our tickets to us. We pay for our full meals. As we tell the people we are staying with they say that he is going through a divorce and must not be in a good mood. Goodness ...