Teriyaki House East Ave — Restaurant in Chico

I called ahead to place a order because I work 10 min away and was craving Japanese food. I only have a 30 min lunch break. When I called I asked first off "Can you make a Chicken bowl without rice?" They said "yeah of course we can we just do all veggies and chicken" I said "perfect I'll take the Chicken bowl with the extra veggies and can I add extra chicken with sauce on the side please" they again said "Yes of course but for an extra charge" I stated "No problem I'll pay extra" when I got to the reasturant the food was ready in a togo bag she read my order back "Chicken bowl extra veggies and chicken sauce on the side" I paid 1.75 extra for the Chicken and 1.00 extra for the Veggies. I get back to work to find 1.No extra chicken or veggies (my coworker had the same amount of both in her bowl) and RICE which was the whole reason for the extra meat and veggies. Worst part is I called and explained the situation to the girl who took my order. The manager came on the phone and said "we made it the way it was put into the computer we didn't mess up" please how did you not mess up when I asked for no rice? Not even a appologie only bring the food back and we can replace. I am on a timed lunch break at work that doesn't happen in the real world so basically I'm out 10 dollars for a meal I couldn't hardly even eat. I will never go to this establishment again not because the food is poor quality but becaue there customer service skills...

Called in my order half an hour early. Got there Abd my food wasnt ready for for 15 minutes. I was not expecting much, as this super authentic japanese resturaunt was staffed by white kids. The japanese culture art? Anime posters. The cultural representation? 3 issues of costco connections magazine and a catalog for chef uniforms. When i got my food, it was unappealing to look at. I ordered the curry chicken, and was given beef. The vegetables were potatoes that were chunked way too big and a bite of carrot. The beef was large peices of rubbery fatty garbage, litterally, i threw it away. What remained was not exactly enough curry sauce to mix with the rice they piled in. Curry sauce tasted good, but the meal was dissapointing. Im...

The food itself is 5 Stars! It's amazing, my fiance and I just moved to Chico and have been looking everywhere for something like this and it's delicious! We were fans instantly and want to keep coming, but we might try a different location. The 1 Star is for the service. We've only been here twice and both times the girl on front was very rude!!! No hello or smile just an ugly look given to us and our change and meals thrown at us. On our last trip we tried to clean up our mess and tried to ask the girl where the trash can was to throw our trash away and she rudely responded with "there's a garbage can outside" and didn't even look to acknowledge us. That was enough for us to not want to...